breaking bad news Flashcards
1
Q
what is SPIKES protocol
A
Setting Perception Invitation Knowledge EMpathy Strategy/summary
2
Q
what is setting (6)
A
- prep
- privacy
- reduce distractions
- sit
- attend
- active listen
3
Q
3 parts of perception
A
what they know
- PT understanding
- style of speaking
- emotions
4
Q
what is invitation
A
find out how much info the patient wants
5
Q
what is the knowledge aspect
A
- know what you want to share
- align with pt
- provide warning
- DONT use jargon
6
Q
6 parts to empathic repetoire
A
- exploring
- asking permission
- repeating
- paraphrasing
- validating and normalizing
- clarifying
