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aa Orgo > lead final 5 > Flashcards

lead final 5 Flashcards

1
Q

conflict management program: The best indicator that the program works

A

satisfaction reported by the people

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2
Q

conflict management program: success can be negatively impacted by human error, so

A

mediators need to be trained continuously

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3
Q

Power

A

the ability to influence others so you can achieve something

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4
Q

Oppressed group behavior is apparent when

A

one group is dominated by another

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5
Q

An oppressed groups takes the characteristics of

A

the dominant group

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6
Q

Policy

A

a plan of action that effects the groups well being

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7
Q

Politics has many definitions, but it can be described simply as

A

interaction between people in an organization

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8
Q

Coaching nurses to improve their performance is an exercise in

A

power

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9
Q

Influence

A

The process of using power

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10
Q

Empowerment

A

The process of using one’s own power.
or
Facilitating others

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11
Q

Rather than thinking power is a zero sum game,

A

we should think of power as Increasing when shared

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12
Q

The basic power strategy is

A

the development of a powerful image

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13
Q

The basic power Tool is

A

communication

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14
Q

___ setting is a power strategy

A

Goal setting

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15
Q

Successful negotiators know their position and

A

their opponents position

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16
Q

When giving feedback (good or bad) its most effective

A

to give it right after the incident

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17
Q

Coaching means you help

A

an individual or team Develop

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18
Q

Graphic rating scale

A

Performance appraisal that uses numbers.

A potential problem is you can have the Halo effect where someone is rate based on their personality

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19
Q

Evaluations shouldn’t be about

A

isolated incidents; they should focus on the entire evaluation period

20
Q

Behavioral assessment rating scale is ___ and ___

A

Qual and Quan

21
Q

Behavioral assessment rating scale is developed by

A

Staff, which is good but it’s also time consuming. It provides objective info

22
Q

Management by Objectives

A

an evaluation of goals set by the manager and employee

23
Q

Peer review shouldn’t be used if

A

the manager is trying to use team building strategies

24
Q

One of the most important things for appraisals to be effective is

A

HOW the MANAGER uses the tools

25
Q

Care model: 1 nurse giving 100% of the care

A

Case Method/Total Care method

26
Q

Case Management and revenue

A

it’s not revenue Generating, it’s revenue protecting

27
Q

CNL

A

an advanced nurse who makes sure the best care is implemented across the unit

28
Q

Synergy model

A

Says you have success when nurse competency matches patient needs

29
Q

Staffing: Prototype Evaluation System

A

A system to determine staffing needs.

It classifies patients based on their needs.

30
Q

Staffing: An example is the RIM system

A

Prototype Evaluation System

31
Q

Staffing: Factor evaluation system

A

More objective than the prototype system.

Gives a rating to each task, thought process etc to determine staffing needs

32
Q

Staffing: If you have patients that have more complicated/unpredictable needs, the system you should use is

A

Factor, rather than prototype

33
Q

When determining a staffing budget, the Cost Center refers to

A

the nursing unit

34
Q

Staffing: Productive Time includes

A

Direct Patient Care
and
Indirect Patient Care (like staff meetings, etc)

35
Q

Staffing: Non Productive Time means

A

vacation, sick days

36
Q

What is the implication of a decreasing Average Length of Stay

A

it doesn’t necessarily mean you can cut staff because the ACUITY is increasing

37
Q

You can be fired for refusing to be a __ ___

A

team player

38
Q

Dualism

A

the view that things are black and white

39
Q

Accountability vs Responsibility

A

A: means someone can explain what happened
R: how dependable are you

40
Q

Span of control

A

How many ppl you’re supervising and how many patients they have

41
Q

Assignment can mean 2 things

A
  • The work you are supposed to do during that shift

- Transfer of Account/Resp (this one would be from one RN to another)

42
Q

You ____ to an RN but you ___ to an NA

A

assign to RN, delegate to NA

43
Q

With an RN you give

A

Account/Resp

44
Q

With an NA you give

A

Resp only

45
Q

an example of a decision support system

A

reminder pops up and says Are you sure you wanna give that med

46
Q

Turbulence

A

Census going up and down

47
Q

The max number of hours you can work is

A

16

aa Orgo (196 decks)

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