lead final 5 Flashcards
conflict management program: The best indicator that the program works
satisfaction reported by the people
conflict management program: success can be negatively impacted by human error, so
mediators need to be trained continuously
Power
the ability to influence others so you can achieve something
Oppressed group behavior is apparent when
one group is dominated by another
An oppressed groups takes the characteristics of
the dominant group
Policy
a plan of action that effects the groups well being
Politics has many definitions, but it can be described simply as
interaction between people in an organization
Coaching nurses to improve their performance is an exercise in
power
Influence
The process of using power
Empowerment
The process of using one’s own power.
or
Facilitating others
Rather than thinking power is a zero sum game,
we should think of power as Increasing when shared
The basic power strategy is
the development of a powerful image
The basic power Tool is
communication
___ setting is a power strategy
Goal setting
Successful negotiators know their position and
their opponents position
When giving feedback (good or bad) its most effective
to give it right after the incident
Coaching means you help
an individual or team Develop
Graphic rating scale
Performance appraisal that uses numbers.
A potential problem is you can have the Halo effect where someone is rate based on their personality
Evaluations shouldn’t be about
isolated incidents; they should focus on the entire evaluation period
Behavioral assessment rating scale is ___ and ___
Qual and Quan
Behavioral assessment rating scale is developed by
Staff, which is good but it’s also time consuming. It provides objective info
Management by Objectives
an evaluation of goals set by the manager and employee
Peer review shouldn’t be used if
the manager is trying to use team building strategies
One of the most important things for appraisals to be effective is
HOW the MANAGER uses the tools
