lead 3

Question 1

it addresses unstable, unpredictable environments, as are often seen in healthcare systems

Answer 1

quantum theory

Question 2

The management role should focus on

Answer 2

the person, allowing the person to develop abilities that lead to excellence

Question 3

The manager should help the person develop

Answer 3

realistic goals and foster an environment that promotes goal attainment

Question 4

Drucker’s Five Management Functions:

Answer 4

goals.
Organize and analyze.
teamwork. 
Evaluate performance
Develop self and people.

Question 5

Drucker’s Five Management Functions: Establish ___ and ___

Answer 5

Establish objectives and goals.

Question 6

Drucker’s Five Management Functions: o____ and a____

Answer 6

Organize and analyze.

Question 7

Drucker’s Five Management Functions: foster

Answer 7

Foster teamwork.

Question 8

Drucker’s Five Management Functions: ____ ___ of workers

Answer 8

Evaluate performance of workers.

Question 9

Drucker’s Five Management Functions: ____ self and people

Answer 9

Develop self and people.

Question 10

Drucker: Establishing goals with the person allows the manager to do 3 things

Answer 10

analyze needed activities,

determine the decisions to be made,

and divide tasks so that they can be managed.

Question 11

Organizational culture is based on the

Answer 11

literature of healthcare environments

Question 12

First and foremost, the nurse manager must be

Answer 12

ever vigilant that quality of care remain constant

Question 13

4 Causes of Malpractice for Nurse Managers

Answer 13

Assignment, delegation, supervision
Duty to orient, educate, and evaluate
Failure to warn
Staff issues

Question 14

Assignment: Don’t confuse the

Answer 14

typical “assignments” that are made at the beginning of a shift with this term

Question 15

Assignment refers to

Answer 15

the legal context when another person assumes both legal aspects of care: accountability and responsibility

Question 16

If an assignment is given inappropriately, it’s the responsibility of

Answer 16

both the manager and the follower

Question 17

that the person making assignments must know the team members as

Answer 17

individuals to make accurate assignments

Question 18

The active process of directing, guiding, and influencing the outcome of an individual’s performance of an activity

Answer 18

Supervision

Question 19

Supervision entails o_____ and c_____ (explain)

Answer 19

observation and communication. You have to see what’s going on, make a judgement, and then talk about it

Question 20

Doctrine of Respondeat Superior

Answer 20

basically means that if the supervisor had good reason to believe the delegate could do the task, than the supervisor’s liability is limited

Question 21

Failure to Warn pertains mostly to administrative persons, but many states require,

Answer 21

that peers report each other if bad behavior is suspected

Question 22

“qualified privilege” means that

Answer 22

your previous employer can disclose your bad behavior to the new job. But ONLY if you include the previous employer in your application

Question 23

Staffing levels are _____!

Answer 23

mandated

Question 24

Adequacy of staffing is based on

Answer 24

patient acuity

Question 25

Not all decisions begin with

Answer 25

problems

Question 26

Decisions and Problems: both require

Answer 26

critical thinking

Question 27

Two types of decisions

Answer 27

Satisficing (good enough) | Optimizing (best possible)

Question 28

Not-for-Profit organization is controlled by ____ boards of trustees

Answer 28

voluntary

Question 29

Not-for-Profit organization provide care to a mix of

Answer 29

paying and nonpaying patients

Question 30

For-Profit organization: providing healthcare services to individuals who

Answer 30

can afford to pay

Question 31

For-Profit organization: May receive supplementary funds for special services and research, and to provide assistance for

Answer 31

those with catastrophic occurrences

Question 32

3 broad factors that influence organizations

Answer 32

- Economic - Social (people being activists in regard to their own healthcare and also healthcare policy) - Demographics

Question 33

Economic Forces Influencing Health Care: Increasing numbers of uninsured patients and decreasing

Answer 33

reimbursement

Question 34

• Secondary

Answer 34

• Prevention of disease complications

Question 35

Tertiary

Answer 35

Rehabilitation | Long-term care

Question 36

Organizational Theory

Answer 36

Systematic analysis of how organizations and their component parts act and interact

Question 37

like a compass; it tells where the organization is headed and how it wishes to be viewed

Answer 37

vision statement

Question 38

vision statement has 2 parts-

Answer 38

where we're headed how do we want to be perceived

Question 39

expressions of the values and beliefs of the members of the organization about the nature of their work

Answer 39

Philosophy statement

Question 40

Mission statement

Answer 40

the reason the organization exists

Question 41

Philosophy statement

Answer 41

expressions of the values and beliefs of the members of the organization about the nature of their work

Question 42

Shared governance is the sharing that occurs between nursing management and patient care nurses so that

Answer 42

nurses are accountable for all nursing care decisions

Question 43

Shared governance ensures that the person closest to the issue is always the one

Answer 43

solving the problem and then converting the system

Question 44

Sets the stage by defining: Services to be offered Kinds of technologies Human resources

Answer 44

Mission Statement

Question 45

Future-oriented, purposeful statements designed to identify the desired future of an organization

Answer 45

Vision Statements

Question 46

"To be the premier neurosurgical nursing unit in the state"

Answer 46

example of a Vision Statement

Question 47

Written statement that articulates the values and beliefs held about the nature of the work required to accomplish the mission

Answer 47

Philosophy Statement

Question 48

The reflection of the norms or traditions of the organization as exemplified through behaviors that illustrate the values and beliefs of the organization

Answer 48

Organizational Culture

Question 49

Organizational designs are often classified by these characteristics: C___ F___ C___

Answer 49

Complexity Formalization Centralization

Question 50

Organizational design classification: the division of labor, how specialized that labor is, the number of hierarchical levels, and the geographic dispersion

Answer 50

Complexity

Question 51

An organizational chart is a graphic representation of the

Answer 51

work units and the reporting relationships

Question 52

Organizational design classification: to the amount of structure an organization has in terms of rules or policies

Answer 52

Formalization

Question 53

Organizational design classification: refers to where decisions are made

Answer 53

Centralization

Question 54

Organizational design classification: Often, highly specialized organizations with lots of professionals have little

Answer 54

formalization

Question 55

Organizational design classification: If the organization is highly decentralized, each employee is charged with

Answer 55

decision-making authority to provide the best in patient care

Question 56

Highly centralized organizations delegate responsibility without

Answer 56

authority to act

Question 57

bed-side nurses are often frustrated with "Highly centralized organizations" because they see decisions

Answer 57

evolving as care is being provided

Question 58

Factors Influencing Organizational Development (3 C's)

Answer 58

Consumerism Change Competition

Question 59

Functional structures are those organized around

Answer 59

specialties

Question 60

Service line structures (or product lines) focus on the

Answer 60

various functions to produce a specific service or product

Question 61

Matrix structures are complex and integrate both

Answer 61

functional and service considerations

Question 62

The manager of a matrix structural unit reports to both

Answer 62

a functional manager and a service line manager

Question 63

Flat structures focus on the

Answer 63

delegation of decision making to the professionals doing the work. They have full authority to take action without seeking input from others.