lead final 2

Question 1

Health Literacy is more than just the person’s ability to read; it’s also about understanding the

Answer 1

expectations and preferences consumers

Question 2

Recent trends in healthcare provider and consumer relationships include: Change from single,

Answer 2

Change from single, private enterprise to multigroup practices

Question 3

Recent trends in healthcare provider and consumer relationships include: Patients possibly not knowing their

Answer 3

healthcare providers as well as they might have in the past

Question 4

Recent trends in healthcare provider and consumer relationships include: Consumers not having the option of

Answer 4

selecting their healthcare provider

Question 5

3 Forces of Unrest andInsecurity in Health Care:

Answer 5

Aging population
Rising costs
Shortage of healthcare providers

Question 6

The 3 P’s of Successful Consumer Education

Answer 6

Philosophy (belief that pt education is important)
Priority (education is important)
Performance (teaching skills are essential)

Question 7

Teaching Model Using General Systems Theory: What are the 4 parts

Answer 7

Input
Throughput
Output
Feedback

Question 8

Teaching Model Using General Systems Theory: Throughput is

Answer 8

the amount of teaching you can do within a given time frame

Question 9

Teaching Model Using General Systems Theory: Output refers to

Answer 9

changed behavior

Question 10

Teaching Model Using General Systems Theory: Feedback refers to

Answer 10

the praise you gave to the student

Question 11

2 Nursing Leadership Strategies

Answer 11

Focus on the consumer

Recognize staff members’ unique contributions

Question 12

3 ways of Fostering Excellence

Answer 12

Reward staff
Give opportunities to develop skills
Allow staff to actually influence their practice

Question 13

Conflict

Answer 13

a disagreement (inter or intra) that can cause harm

Question 14

Name 3 kinds of conflict

Answer 14

inter
intra
organizational

Question 15

The Conflict Process: what are the 4 parts

Answer 15

Frustration
Conceptualization (you think about what’s going)
Action
Outcomes

Question 16

the 5 ways of managing conflict (2 As and 3 Cs)

Answer 16

Avoiding
Accommodating
Competing
Compromising
Collaborating

Question 17

For something to count as Bullying there must be

Answer 17

real or perceived power difference btwn the parties

Question 18

STAMP Assessment

Answer 18

Staring
Tone and volume of voice
Anxiety
Mumbling
Pacing

Question 19

Workplace Violence Program Checklists (3 of them)

Answer 19

Organizational Assessment Questions
Analyze Workplace Violence Records
Identifying Environmental Risk Factors

Question 20

Examples of Warning Signs for Potential Violence

Answer 20

Chemical dependency
Severe depression
Romantic obsession that is ignored or rejected

Question 21

Delegation

Answer 21

You assign a task to someone who has the authority to do the task, but you’re still responsible for the outcome

Question 22

Even if you don’t NEED to delegate something, it might be a good idea to do so anyway because

Answer 22

it gives you practice at delegating

Question 23

The first 2 things to think about when delegating are

Answer 23

What is the policy regarding what staff can do
and
Is there any exception to the policy

Question 24

Keep in mind that you’re not delegating to a position, you’re

Answer 24

delegating to a specific person. So you need to think about them as an individual (are they competent? are they busy right now?)

Question 25

The approach to delegation depends on whether

Answer 25

an individual is assigned to work with you or whether an individual is working with a group. (If they’re working with a group, you don’t know exactly what other directions they’re being pulled in)

Question 26

What to Consider in Delegation: What is happening in the larger context

Answer 26

of the person’s life

Question 27

What to Consider in Delegation: Whether this person is an organizational

Answer 27

employee or a contracted employee

Question 28

Remember that the bottom line regarding delegation is

Answer 28

safe patient care

Question 29

One of the differences about delegating in a small hosp vs big hosp

Answer 29

in a small hosp, you prob trained the delegatee yourself, so you know better what they can do

Question 30

Difference in delegating in ICU vs other areas

Answer 30

in an ICU you can literally see what the assistant is doing because you’re right there

Question 31

In a rural hosp, the delegatees tend to be pretty stable because

Answer 31

they live in the community, they don’t move around

Question 32

parodoxically, delegation can be

Answer 32

time-consuming AND time-saving

Question 33

delegatees don’t ___ nursing care, they ___ it

Answer 33

don’t substitute it, they expand it

Question 34

What does it mean to say nurses are knowledge workers

Answer 34

it means that nursing is more than just following a series of tasks

Question 35

Informatics is what has allowed us to advance the way in which we provide nursing care because it allows us to

Answer 35

synthesize the latest information into our practices