lead final 2 Flashcards
Health Literacy is more than just the person’s ability to read; it’s also about understanding the
expectations and preferences consumers
Recent trends in healthcare provider and consumer relationships include: Change from single,
Change from single, private enterprise to multigroup practices
Recent trends in healthcare provider and consumer relationships include: Patients possibly not knowing their
healthcare providers as well as they might have in the past
Recent trends in healthcare provider and consumer relationships include: Consumers not having the option of
selecting their healthcare provider
3 Forces of Unrest andInsecurity in Health Care:
Aging population
Rising costs
Shortage of healthcare providers
The 3 P’s of Successful Consumer Education
Philosophy (belief that pt education is important)
Priority (education is important)
Performance (teaching skills are essential)
Teaching Model Using General Systems Theory: What are the 4 parts
Input
Throughput
Output
Feedback
Teaching Model Using General Systems Theory: Throughput is
the amount of teaching you can do within a given time frame
Teaching Model Using General Systems Theory: Output refers to
changed behavior
Teaching Model Using General Systems Theory: Feedback refers to
the praise you gave to the student
2 Nursing Leadership Strategies
Focus on the consumer
Recognize staff members’ unique contributions
3 ways of Fostering Excellence
Reward staff
Give opportunities to develop skills
Allow staff to actually influence their practice
Conflict
a disagreement (inter or intra) that can cause harm
Name 3 kinds of conflict
inter
intra
organizational
The Conflict Process: what are the 4 parts
Frustration
Conceptualization (you think about what’s going)
Action
Outcomes
the 5 ways of managing conflict (2 As and 3 Cs)
Avoiding Accommodating Competing Compromising Collaborating
For something to count as Bullying there must be
real or perceived power difference btwn the parties
STAMP Assessment
Staring Tone and volume of voice Anxiety Mumbling Pacing
Workplace Violence Program Checklists (3 of them)
Organizational Assessment Questions
Analyze Workplace Violence Records
Identifying Environmental Risk Factors
Examples of Warning Signs for Potential Violence
Chemical dependency
Severe depression
Romantic obsession that is ignored or rejected
Delegation
You assign a task to someone who has the authority to do the task, but you’re still responsible for the outcome
Even if you don’t NEED to delegate something, it might be a good idea to do so anyway because
it gives you practice at delegating
The first 2 things to think about when delegating are
What is the policy regarding what staff can do
and
Is there any exception to the policy
Keep in mind that you’re not delegating to a position, you’re
delegating to a specific person. So you need to think about them as an individual (are they competent? are they busy right now?)
The approach to delegation depends on whether
an individual is assigned to work with you or whether an individual is working with a group. (If they’re working with a group, you don’t know exactly what other directions they’re being pulled in)
What to Consider in Delegation: What is happening in the larger context
of the person’s life
What to Consider in Delegation: Whether this person is an organizational
employee or a contracted employee
Remember that the bottom line regarding delegation is
safe patient care
One of the differences about delegating in a small hosp vs big hosp
in a small hosp, you prob trained the delegatee yourself, so you know better what they can do
Difference in delegating in ICU vs other areas
in an ICU you can literally see what the assistant is doing because you’re right there
In a rural hosp, the delegatees tend to be pretty stable because
they live in the community, they don’t move around
parodoxically, delegation can be
time-consuming AND time-saving
delegatees don’t ___ nursing care, they ___ it
don’t substitute it, they expand it
What does it mean to say nurses are knowledge workers
it means that nursing is more than just following a series of tasks
Informatics is what has allowed us to advance the way in which we provide nursing care because it allows us to
synthesize the latest information into our practices
