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aa Orgo > lead 2 > Flashcards

lead 2 Flashcards

1
Q

The AHRQ is designed to give information to ___, ___, ___

A

providers, researchers, consumers

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2
Q

Membership-based organization designed to develop and implement a national strategy for healthcare quality management and reporting

A

National Quality Forum

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3
Q

seeks to identify and endorse (outcome, process, and/or structural) measures and patient experience of care surveys that specifically address nursing home quality measures for public reporting and quality improvement. This project also will provide maintenance for current NQF-endorsed nursing home measures.

A

Nursing Home Project

Example of NQF Project

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4
Q

Nursing Home Project

Example of NQF Project

A

looks at the quality of nursing homes according to the patients’ perspective

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5
Q

Not-for-profit organization that accredits healthcare organizations

A

JC

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6
Q

The JC has deemed

A

status from the Centers for Medicare and Medicaid Services (CMS)

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7
Q

DNV

A

Internationally based organization that provides accreditation in a variety of fields

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8
Q

Direct competitor to Joint Commission; surveys annually

A

DNV

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9
Q

Meaning for Leading and Managing: Looking at the culture of safety from

A

multiple views

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10
Q

Meaning for Leading and Managing: Stopping and

A

concentrating to understand complexity of situations

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11
Q

Meaning for Leading and Managing: Thinking

A

Thinking through various scenarios

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12
Q

Meaning for Leading and Managing: 5

A

5 core competencies

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13
Q

Magnet Recognition Program: _____ designation

A

National designation

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14
Q

Institute for Healthcare Improvement

A

Not-for-profit

Dedicated to rapidly improving care through mechanisms such as rapid cycle change projects

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15
Q

Five Steps for Safer Health Care: Ask

A

questions if you have doubts or concerns

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16
Q

Five Steps for Safer Health Care: Keep and bring

A

a list of ALL medications you take

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17
Q

Five Steps for Safer Health Care: Get the results of

A

any test or procedure

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18
Q

Five Steps for Safer Health Care: Talk to your doctor about which

A

hospital is best for your health needs

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19
Q

Five Steps for Safer Health Care: Make sure you understand

A

what will happen if you need surgery

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20
Q

Tips for Patient Safety: Use the ___ approach

A

STAR

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21
Q

Tips for Patient Safety: Use the ___ _____ to frame your actions

A

IOM competencies

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22
Q

Tips for Patient Safety: Keep current with the

A

evidence and best practices

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23
Q

STAR approach:

A

Stop, Think, Act, Review

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24
Q

Tips for Patient Safety: Read general nursing literature regarding

A

other organizations’ work related to safety

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25
Q

Competencies of Health Professionals: Provide ___ ___ ___

A

patient-centered care

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26
Q

Competencies of Health Professionals: Work in _____ ____

A

interdisciplinary teams

27
Q

Competencies of Health Professionals: Employ ____ ____ ___

A

evidence-based practice

28
Q

Competencies of Health Professionals: Apply ____ ____

A

quality improvement

29
Q

Competencies of Health Professionals: Utilize ____

A

informatics

30
Q

Covey’s Characteristics of Leaders: Engage in

A

Engage in lifelong learning

31
Q

Covey’s Characteristics of Leaders: ___ oriented

A

Service-oriented

32
Q

Covey’s Characteristics of Leaders: Concerned with the c____ ____

A

Concerned with the common good

33
Q

Covey’s Characteristics of Leaders: Radiate

A

Radiate positive energy

34
Q

Covey’s Characteristics of Leaders: Believe in

A

Believe in other people

35
Q

Covey’s Characteristics of Leaders: Lead balanced

A

Lead balanced lives and see life as an adventure

36
Q

Covey’s Characteristics of Leaders: Are synergistic, that is, they see things as

A

Are synergistic, that is, they see things as greater than the sum of the parts

37
Q

Covey’s Characteristics of Leaders: Engage themselves in

A

Engage themselves in self-renewal

38
Q

Tips for Becoming an Effective Leader: Expect to

A

stumble occasionally, but learn from it

39
Q

Tips for Becoming an Effective Leader: Take

A

risks

40
Q

What Followers Want: R____

A

Respect

41
Q

What Followers Want: Control of

A

Control of decisions that affect them

42
Q

What Followers Want: R and R

A

Rewards and recognition

43
Q

What Followers Want: B____

A

Balance of life

44
Q

What Followers Want: P____ _____

A

Professional development

45
Q

In today’s nursing settings, one of two approaches to leadership is being used:

A

Transactional

Transformational

46
Q

Transactional leadership

A

focuses on what is thought of as the traditional boss image.

The chief nursing officer and the directors and managers convey that they are in charge of the decisions.

47
Q

Transformational leadership

A

approach relies on the group to provide input toward creating goals and setting standards

48
Q

Rewards of Transactional leadership

A
  1. Motivates through rewards for desired work
  2. Monitors performance and focuses on problems
  3. Reactive to problems
49
Q

Rewards of Transformational leadership

A
  1. Challenges the process
  2. Brings people together
  3. Empowers others
  4. Models the way
  5. Attends to personal things
50
Q

______ leadership requires the leader to trade favors for work performed

A

Transactional

51
Q

Leaders using the Transactional approach are busy observing workers and

A

correcting them when they are wrong

52
Q

These are the people who make you think that although you have done dozens of things correctly, the only thing they see is the one thing that isn’t perfect

A

Transactional leadership

53
Q

Transactional leaders tends to maintain the status quo and

A

not deal with something until it is an issue

54
Q

Once it is an issue, however, the Transactional leader is willing to address it and typically

A

creates more rules around the observable events and does not necessarily address the core issue

55
Q

The transformational leader is always trying to

A

bring groups together

56
Q

Transactional: the follower fulfills the contract or

A

gets punished

57
Q

Transactional: Errors are connected in a ____ manner

A

reactive

58
Q

Transactional or Transformational: Increased loyalty

A

Transformational

59
Q

Transactional or Transformational: Increased commitment

A

Transformational

60
Q

Transactional or Transformational: Increased performance

A

Transformational

61
Q

Transactional or Transformational: Work is supervised and completed according to rules

A

Transactional

62
Q

Transactional or Transformational: Deadlines are met

A

Transactional

63
Q

Developing your leadership style: choosing a mentor

A

its most helpful if they work in the same field, but other mentors can be helpful too

aa Orgo (196 decks)

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