lead final 3

Question 1

Five Key Elements of Evidence-Based Practice

Answer 1

Ask a clinical question.
Acquire the evidence.
Appraise the evidence.
Apply the evidence.
Assess the outcomes.

Question 2

3 Types of Technologies

Answer 2

Biomedical
Informational
Knowledge

Question 3

Biomedical technology includes 4 things

Answer 3

Equipment for monitoring
dx testing
drug admin
tx technology

Question 4

Informational technology has to do with

Answer 4

how data is managed

Question 5

Knowledge technology has to do with

Answer 5

computerized support system that helps you make decisions (i.e., are you sure you want to give this med?)

Question 6

4 broad Issues within Information Technology

Answer 6

Patient safety
Ethics
Information security
Privacy

Question 7

The 4 major responsibilities of the nurse in promoting consumer relationships

Answer 7

Service
Advocacy
Teahcing
Leadership

Question 8

The 1st component of health literacy is

Answer 8

the ability to obtain information

Question 9

Medical home

Answer 9

a patient centered, multi-faceted source of personal Primary care

Question 10

consumer relationships: The service aspect: overall description of what this means

Answer 10

patient centered, serving the customer not the organization

Question 11

consumer relationships: The service aspect: Having the customer interact with

Answer 11

50 different people is not service oriented. Also service should be as least disruptive as possible

Question 12

consumer relationships: The service aspect: Service isn’t just following

Answer 12

a set of rules; it’s about customizing care

Question 13

consumer relationships: The service aspect: High tech-High touch means

Answer 13

using technology while maintaining the human touch

Question 14

consumer relationships: The service aspect: When errors happen it can be helpful if the provider

Answer 14

themself explains the error, rather than an administrator

Question 15

consumer relationships: The service aspect: if a nurse makes a med error, who should give the apology

Answer 15

if there’s no harm done, it should be the nurse. But if it’s a complicated situation it should be the manager

Question 16

consumer relationships: The service aspect: In some situations, like a delayed ED, apologizing can be helped by using a

Answer 16

script

Question 17

consumer relationships: The advocacy aspect: It requires you to be comfortable with

Answer 17

conflict

Question 18

consumer relationships: The advocacy aspect: Giving quality care regardless of

Answer 18

whether or not the person can pay

Question 19

consumer relationships: The teaching aspect: What does teaching do for the patient

Answer 19

Empowers

Question 20

consumer relationships: The teaching aspect: Philosophy

Answer 20

Means that you should have the belief that teaching is a good, solid investment

Question 21

consumer relationships: The teaching aspect: Priority

Answer 21

Means the education is important because informed consumers want to participate

Question 22

consumer relationships: The teaching aspect: Performance

Answer 22

means that the nurse must be SKILLED in teaching

Question 23

Care Delivery Model: Case method is aka

Answer 23

total care method

Question 24

Care Delivery Model: describe the Case Method/Total Care Method

Answer 24

Its the most basic model, it just means a nurse provides all the care for a patient

Question 25

Care Delivery Model: Currently, the Case Method is used in what setting

Answer 25

ICU

Question 26

Care Delivery Model: The Functional Model is especially good in ___ situations

Answer 26

emergency situations

Question 27

Care Delivery Model: Describe the Team nursing model

Answer 27

Within a unit there are teams, complete with team leaders. | In some ways it's similar to functional nursing because one person on the team might provide a specific service

Question 28

Care Delivery Model: Describe the Primary Nursing Model

Answer 28

You stay with the patient for their whole hospital stay. When you're not working, an associate nurse covers for you. You don't need a UAP

Question 29

Care Delivery Model: Partnership Model

Answer 29

The RN is paired with a technical assistant

Question 30

Clinical Pathways

Answer 30

The tool you use to reach a patient outcome (like a POC)

Question 31

Clinical Pathways: Variance

Answer 31

anything that changes the progress of the path. It can be positive or negative

Question 32

Conflict: the FIRST thing about addressing conflicts is

Answer 32

self-awareness, knowing what your style is

Question 33

a Behavioral Profile asks questions like,

Answer 33

how comfortable are you with pointing out that something is wrong?

Question 34

Accommodating Style

Answer 34

you admit there's a conflict and you can see both sides, but you let the other side dominate

Question 35

Compromise Style

Answer 35

Both sides give up something

Question 36

1 example of a strategy against bullying is

Answer 36

Educating the staff

Question 37

Conflict resolution: Keep the focus on

Answer 37

the issues, not on individuals

Question 38

Don't fear that little conflicts will

Answer 38

get in the way of productive debates

Question 39

Conflict Resolution Program: You need a ___ in place and you need management to

Answer 39

You need a system in place and you need management to be committed

Question 40

Conflict Resolution Program: The 1st step is

Answer 40

to develop a conflict education program

Question 41

Conflict Resolution Program: Education about conflict should be

Answer 41

ongoing

Question 42

a conflict education program should include: A lesson on how the organization

Answer 42

handles conflict

Question 43

Outcomes of a good conflict management program include: less

Answer 43

stress

Question 44

Outcomes of a good conflict management program include: positive

Answer 44

atmosphere

Question 45

conflict management Processes are important, but you also need

Answer 45

a structure to support them

Question 46

conflict management: The HR dept should establish

Answer 46

the policies

Question 47

conflict management: The HR dept should make sure managers are

Answer 47

committed

Question 48

conflict management: The HR dept should make sure that policies are

Answer 48

communicated to everyone

Question 49

conflict management: executives should show they are committed by

Answer 49

issuing mandates to support the policies

Question 50

Sometimes conflict management programs can come in conflict with hierarchies; it's important for

Answer 50

executives to encourage the lower staff to be empowered to use the conflict strategies independently (so it's a shift from the traditional hierarchy)

Question 51

conflict management program should have: a model that pertains to

Answer 51

all levels of staff

Question 52

conflict management program should have: An approved list of

Answer 52

topics that are handled by the program

Question 53

conflict management program should have: A list of conflict management ____s needed

Answer 53

skills

Question 54

conflict management program should have: ___ of conflict resolution

Answer 54

stages

Question 55

conflict management program should have: ___/___/___

Answer 55

legality/appeals/documentation

Question 56

Financial implications of a conflict management program

Answer 56

at first you might need a big investment, but it'll pay off

Question 57

where do 90% of conflicts happen

Answer 57

at the POS, so you need mediators at the POS