Interpersonal Effectiveness Skills - Video 8 - Flashcard Set
What is the DEAR MAN skill?
A structure for asking for wants or needs, saying no, resolving conflict, and getting people to take your opinion seriously in conversations with others.
How does following the DEAR MAN structure affect the likelihood of getting needs met?
It significantly increases the likelihood of getting needs met in a given situation.
How many parts does the DEAR MAN structure have?
It has five parts.
What is the Describe part of the DEAR MAN structure?
It orients the other person to the facts of the situation to find agreement.
What is the Express part of the DEAR MAN structure?
It emphasizes feelings and opinions about a given situation.
What is the Assert part of the DEAR MAN structure?
It makes a specific and clear-cut statement or a firm ‘no’ to avoid miscommunication.
What is the Reinforce part of the DEAR MAN structure?
It highlights positive or negative outcomes of listening to or respecting the decision made.
What is the Broken Record technique?
It is used to repeat the same point until it is driven home.
What are some non-verbal communication techniques that can convey self-respect and increase the likelihood of getting needs met?
Appearing confident, making eye contact, and having a confident body language.
What is negotiation and why is it essential for the DEAR MAN skill?
Negotiation is essential and it is necessary to offer alternatives and ask the other person to come up with different ideas.
What is the skill of turning the tables and how can it be used in negotiation?
It is the skill of offering alternatives and asking the other person to come up with different ideas.
What is mindfulness and why is it important in the DEAR MAN skill?
Being mindful means ignoring efforts to divert attention away from the goal, such as threats, insults, or attacks, and it is important to achieve the goal of the conversation.
