TRANSACTION MAIN PROGRAM

Question 1

Where can you find all of the instructions for Transact?

Answer 1

In the red emergency book under Transact and in your training book.

Question 2

What is the password to log into this program?

Answer 2

Everyone has their own password for this program. It is set up by Mike McCauley.

Question 3

How often can you reuse a password for this program?

Answer 3

You can only reuse a password after 4 others have been used in the cycle.

Question 4

If you get locked out with your password, what is an alternative password all operators can use?

Answer 4

They can use the login and password on the keyboard.

Question 5

Who do you talk to if you have a problem with doors on this program?

Answer 5

Taylor is in charge of everything doors.

Question 6

Who do you talk to if there is a problem with ID or Temporary cards on this program?

Answer 6

Taylor

Question 7

Who do you need to contact if you need to reset any of your passwords for the Transact computer?

Answer 7

Taylor

Question 8

Who do you contact if you need more temporary cards?

Answer 8

Bryan Gibson in the IT office.

Question 9

What is the only program inside of this that we use?

Answer 9

“Customer”.

Question 10

What do you need from the student to issue a temporary ID?

Answer 10

We have to have a picture ID for each student.

Question 11

What do we do if they do not have one or had their wallet stolen with everything in it?

Answer 11

You need to verify personal information, do not just go by the picture. EX: home address, home phone #, birthday, parents names. You need to put that information on the paper so they know you did verify it.

Question 12

Do you have to freeze their ID if you give them a temporary ID?

Answer 12

Yes, if you do not, the temporary will not work.

Question 13

Where is the paper you fill out?

Answer 13

It is in the front of the “Temp ID Info” book above the weston computer.

Question 14

What do you need to have the student do and what do you tell them when you give them their temporary ID?

Answer 14

They need to sign the paper. Make a copy of the paper and give it to the student. They need to take it with them the next business day and to talk to the Service Desk in the Library about getting a new one. They will need to turn in the temp card to the IT Service Desk at that time. The temp will work exactly the same until then.

Question 15

What needs to be done next?

Answer 15

You will need to go into the Google Drive to “Temporary ID Card Log”. Fill in with the students’ information.

Question 16

What do you do with the original paper next?

Answer 16

Scan the paper to the Service Desk on the computer in the hall. Use the button 0007. Then place the paper in the “Temp ID Info” book.

Question 17

If a student says they are not able to use their card to purchase food at one of the cafeterias, who would they need to talk to? Where else can they look at themselves?

Answer 17

They need to talk to the controller’s office or they can go online into their account to see what the problem is.

Question 18

Who would you talk to if a new student comes in and needs a temporary card until they can get their regular ID and their name is not in the system?

Answer 18

Taylor will have to add it in before you can do anything.