AVAYA - SWITCHBOARD Flashcards
Where can you find instructions on the switchboard?
Your training book and the white “CC Programs & Radios” book.
Who do we call if there is a problem with the switchboard or you get a red box at the bottom saying “System Trouble Alarm”?
Call Rick Sander if it is not working. Email him if you get the “System Trouble Alarm”
Who do you transfer someone to if they are calling about a tour or visit to campus?
Undergraduate - 1000
Where would you transfer someone who wants to transfer to Bradley from another college?
Admissions - 1000
Who would you transfer a call to if someone wanted to rent space for an event on campus?
Conference Facilities - 3054
Who would students talk to if they wanted to have an event on campus?
Student Activities - 3050
Which extension do you transfer to if someone is calling about a transcript?
Transcript Requests - 3102(Registrar) or they can go online & request them.
Where can you find information on open burning? Who do the students need to see to fill out the paper and get permission?
Authorized Key Pickup binder, under Fire Pit. The students have to go through Student Activities; they will have to do paperwork & wait to get approval.
Who do you transfer a call to for employment verification?
Payroll - 3122
Who do you transfer a call to for education verification?
Registrar’s office 3101
Who do you transfer a call to for graduation questions?
Graduation info - 3162
Who do you transfer a call to for tuition payments?
Controllers Office - 3120
Who do you transfer a call to for loans or scholarships?
Financial Services - 3089
Who do you transfer calls to discuss holds on your grades?
Registrar’s office
Who do students contact if they need someone to notify their professors of their absence?
Student Affairs - 3148
