POLICE PHONE

Question 1

How do you answer the police line?

Answer 1

“Bradley University Police, this is (Name).

Question 2

Before making a call out, what do you have to be sure you push? Why?

Answer 2

When the police phone is picked up, it automatically picks up on the “3383” line. You HAVE to push one of the “2000” lines on the right. That way when people see it calling them it says 2000, and because that line is recorded.

Question 3

What is a warm transfer?

Answer 3

When you are transferring a call to someone, stay on the line and let them know who it is before hitting transfer.

Question 4

What is a cold transfer?

Answer 4

When you are transferring a call to someone, hit transfer immediately without talking to the person on the other end.

Question 5

If someone calls in for the Chief, should you warm transfer them or cold transfer them?

Answer 5

You should always warm transfer the call.

Question 6

If you have to transfer a call to the command phone, should you warm transfer or cold transfer them?

Answer 6

You should always warm transfer the call.