PANIC ALARMS Flashcards
Name 3 places you can find a list of all Panic Alarms?
Flip chart (red tab), red emergency book, & training book.
Name 2 ways a Panic alarm comes in?
Fire phone and S2.
What do the panic alarms in BECC say when they come in? Where is this information?
“DISTRESS ALARM BEC - DESK - ####”. It is listed on the BECC panic alarm sheet towards the right side.
What do the panic alarms for all other buildings say when they come in? Where is this information?
Each building is a little different. It is listed to the right side of the paper under “Display”.
Where is the call back # listed for each alarm in BECC?
It is on the far right side of the “BECC Panic Alarms” sheet.
Where is the call back # listed for all other building alarms?
It is on the far right side of the “Panic Alarms” sheet.
How many officers do you dispatch?
Send 2 officers.
What are the first 3 steps when an alarm comes in?
Check the panic alarm chart in the flip chart to see exactly where it is, dispatch officers, try to contact the employee on the call back #.
What do you say when the employee answers the phone?
“This is the Bradley University Police, we received a panic alarm, please follow procedure.”
If an immediate response or a spontaneous statement is received, what should you do? Should you hang up?
Immediately relay that information to the officers. The dispatcher will not disconnect the call, stay on with them until they hang up.
What should happen after the employee calls back?
The employee who activated the panic alarm should disconnect the call (dispatch will not disconnect the call, stay on with them until they hang up) and immediately call BUPD back and advise it is a false alarm. They will state their name and meet the officer at the alarm.
What should you do if the employee calls back and says it is a false alarm?
Update the officers enroute to the call that you have made contact and it is a false alarm. Have one officer continue in to reset the alarm and file an incident report.
What should the employee do if it is a real emergency?
The employee will do nothing after hanging up. Advise the officers that you have made “no contact”.
What should you do if the employee feels it is safe calls back and says they need police? Should you keep them on the line?
Update the officers that it is a real alarm, you are speaking with the employee, and pass on additional information from the caller as to what is going on. Keep them on the line until officers get there.
Where are the panic switches located in BECC?
In the BECC, the coffee shop switch is located under the cash register. In the offices it will either be under the desk or under the table behind the desk.
