358 Critical Incident Stress Management (CISM)

Question 1

Functions of the The Critical Incident Stress Management (CISM) Program is an integrated system of confidential interventions which are designed to prevent and/or relieve the adverse psychological and/or physical employee reactions that often accompany public safety and disaster response functions.

Answer 1

True

Question 2

CISM interventions are especially directed towards the mitigation of _____ ______ stress reactions.

Answer 2

post-traumatic

Question 3

The CISM Program is staffed by members of the _____ ______ _____ and additional Jacksonville Sheriff’s Office (JSO) employees who are trained in its application.

Answer 3

Crisis Negotiations Unit (CNU)

Question 4

who is the coordinator of the CISM unit

Answer 4

the CNU commanding officer

Question 5

This is an on-call response that covers 24-hours a day, seven days a week. A callout shall consist of ___ members unless the CISM Unit Coordinator determines a need for additional member response.

Answer 5

two

Question 6

The Communications Center shall notify the on-call CISM Unit members (listed on the CISM 94Net site) as well as the CISM Unit Coordinator or designee for the following:

Answer 6

a. Line of duty shootings of or by any JSO employee;
b. Death or serious injury to a JSO employee;
c. Any major incident resulting in serious injury or loss of life such as:
(1) Aircraft accident;
(2) Railroad accident;
(3) Serious school bus crash;
(4) Inmate/prisoner death;
(5) Jail/prison riot or takeover; or
(6) Serious City of Jacksonville (COJ) vehicle crashes involving any JSO employees.
d. Any defrocking and/or termination of an employee of the JSO involving the Internal Affairs Unit (on-call unit members only);
e. All persons who are arrested are afforded counseling services at the Pretrial Detention Facility (PDF). Depending on the circumstances, a JSO employee who is arrested may also warrant a CISM callout. The CISM Unit Coordinator shall be notified of an employee’s arrest and the CISM Unit Coordinator shall consult with the Assistant Chief of Special Operations to discuss whether or not to make it a CISM callout; and
f. Any other serious incident where the CISM Program would be of assistance.

Question 7

The CISM Program includes, but is not limited to

Answer 7

1. One-on-one crisis intervention;
2. Stress debriefing;
3. Defusing; and
4. Demobilization.

Question 8

Employees who are experiencing _______ _ ________ reactions, regardless of the reason, are encouraged to contact their personal physician or the Employee Assistance Program (EAP) vendor for further assistance.

Answer 8

physical or psychological

Question 9

If CISM services cannot be provided during an employee’s regular working hours, it may be necessary to mandate attendance with overtime compensation authorized through the respective supervisory approval process. Only an ______ _______ __ _____ _________ can authorize any exception to the mandatory attendance requirement.

Answer 9

assistant chief or higher authority

Question 10

Following any critical incident, an involved employee’s assistant chief or higher authority shall determine if that employee should be _______ _______ or given _____________ ________ based on:

Answer 10

temporarily reassigned

administrative leave

Question 11

determining if that employee should be temporarily reassigned or given administrative leave based on

Answer 11

a. The recommendation of CISM Unit members;
b. The recommendation of the employee’s supervisor; and/or
c. Any other factors related to the critical incident.

Question 12

The duration of the administrative leave granted to an employee shall be determined by the appropriate _________ ________ __ ______ __________.

Answer 12

department director or higher authority.

Question 13

Any member whose actions result in death or serious bodily injury to a person shall be removed from his duty assignment until an assessment can be made of the member’s condition and the details of the incident by the appropriate _________ ________ _____ _____ _______.

Answer 13

department director or higher authority.

Question 14

Commanding officers and supervisors on the scene of critical events shall _____ __ ______ with the CISM Unit members regarding affected personnel and the specific details of the event.

Answer 14

cooperate and consult

Question 15

All efforts to provide for the emotional well-being of the involved employee(s) shall be made without __________ a crime scene or investigation.

Answer 15

jeopardizing

Question 16

The responsibility for balancing the urgency of the concerned employee’s immediate needs with investigative requirements rests with the ______ ______ ________ _______ at the scene.

Answer 16

most senior commanding officer

Question 17

Supervisors, command staff, or others sometimes seek to be included in a debriefing or defusing session to show support. However, this may inhibit some participants from being open and honest. Therefore, a ________ __ ______ _______ may attend these sessions only when they are _______ _______ during the critical event.

Answer 17

supervisor or higher authority

directly involved

Question 18

Supervisors ______ assist CISM Unit members under their command with regard to attending mandatory training and callouts.

Answer 18

shall

Question 19

For ethical reasons and to keep the CISM Program’s creditability and integrity intact, all interventions, defusings, and debriefings conducted by any member of the CISM Unit shall be ________ ________.

Answer 19

considered confidential

Question 20

The only exceptions to confidentiality are

Answer 20

a clear and present danger to self or others, and/or a disclosure of a criminal act

Question 21

Unit members who inappropriately violate confidentiality shall be _________ from the unit and may be subject to ________ ________.

Answer 21

removed

disciplinary action

Question 22

When information concerning an employee’s mental or physical health is relevant, the supervisor shall not request information from the CISM Program or EAP vendor representative. Those requests are to be forwarded to?

Answer 22

The Chief of Human Resources