266 Tele-Serv Flashcards
The Tele-Serv Unit reviews all ______System submissions and writes police reports on minor incidents over the telephone in order to relieve sector officers for more serious calls and investigations
Citizen Online Reporting
The following are call exceptions that will be dispatched to patrol officers when:
a. The suspect is _____ or an immediate apprehension can be made;
b. There is ____ to be collected;
c. There is a communication problem where the Tele-Serv officer cannot determine what has occurred; or
d. The Tele-Serv Supervisor (Sergeant) deems it necessary.
present
physical evidence
Tele-Serv officers will handle information calls from the public. During the established hours of the Tele-Serv Unit _____, security guards will transfer calls to Tele-Serv when they are unable to assist the general public with their questions
(0600 – 2300 hours)
Specific calls to be handled by Tele-Serv are as follows:
Missing Persons: Tele-Serv officers will write missing persons reports from dependency shelters unless:
(1) Foul play is suspected;
(2) The victim has a serious medical or mental problem/condition; or
(3) The victim is 11 years old or younger.
b. Missing Persons Recovery: The return of Missing Persons Supplemental Reports will be handled by the Tele-Serv officers with the following exceptions:
(1) A returning missing person is 11 years old or younger (Tele-Serv will write Missing Person returns reported by dependency shelters, regardless of age);
(2) The original missing person report indicates that foul play was suspected;
(3) A returning missing person has a serious medical or mental problem/condition; and
(4) Additional charges are to be placed against a returning escaped prisoner.
Thefts: Tele-Serv officers will write theft reports (including rental equipment at least ____ days overdue) except when there is physical evidence, the suspect’s immediate apprehension is likely, or there is enough information to identify the suspect
14 days
Tele-Serv will write a report on gas drive-offs unless _____ is located at the scene. Patrol officers will be dispatched to a gas drive-off with physical evidence to write a report and collect the evidence. A gas drive-off can be classified as either ____ or _____ depending on the circumstances.
physical evidence
Fraud or Larceny
A gas drive-off shall be classified as _____ (UCR CODE 260H) when an interaction occurs between the clerk or ___and____. The simple act of turning on the gas pump does not necessarily establish an interaction between the suspect and employee. An interaction would be established when the employee actually assisted the suspect before turning on the pump so the employee could give a physical description of the suspect or the vehicle.
Fraud
employee and the suspect
A gas drive-off should be classified as ____ (UCR CODE 230H) when the suspect drives up, pumps gas and leaves ______ with the employee. An example of no interaction is when the suspect removes the nozzle from the pump and the employee is notified by a bell or buzzer to activate the pump. The employee activates the pump without establishing an interaction (visual contact) therefore, no physical description of the suspect or suspect v ehicle can be provided.
Larceny
without any interaction
Tele-Serv officers will write reports for stolen or lost tags (including temporary tags) and decals and route to the____________.
National Crime Information Center (NCIC).
Auto Theft: Tele-Serv officers will only write auto theft attempts when there is _____ in custody, no evidence to be processed, or it is not part of a series.
no suspect
Criminal Mischief: Tele-Serv officers will write criminal mischief reports when there is ______ at the scene. If a suspect(s) has been identified, the call will be dispatched to the appropriate zone.
no suspect or physical evidence
With a ______approval, Tele-Serv officers will complete a report for burglaries to motel/hotel rooms where the victim is calling from another city.
supervisor’s
Tele-Serv officers will write fraud reports unless there is evidence to be placed in the ____.
Property & Evidence
If the complainant has an excess of ___ items of property to be added, the complainant will be directed to:
(a) Make a numbered list of the items, leaving at least a ____ margin along the left side;
(b) Write the original Central Communication Report (CCR) number, date, victim’s name, address, telephone number, race, sex, age, and date of birth at the top of the first page; and
(c) Email the information to the Tele-Serv officer providing the instructions or mail the list to the following address:
Jacksonville Sheriff’s Office
ATTN: Tele-Serv Unit
ten
two inch
Lost Property: Tele-Serv will write lost property reports when:
(1) ___ are available; or
(2) The item is:
(a) Valued at ___ or more; or
(b) One of a kind and may be identified by its distinct markings or by ______.
Serial numbers
$1,500
photographs
