211 Alarm Calls

Question 1

Whenever possible, units responding will coordinate their approaches to arrive at the scene at the same time. They shall be observant to cover _________________ of the premises.

Answer 1

all vantage points

Question 2

If a broadcast verifying that the situation is under control is not made by the Police Emergency Communications Officer (PECO) or within a few minutes after arrival by the on-scene officer(s), the PECO shall attempt to telephone the owner/representative of the business

Answer 2

a. If contact is made, the PECO shall obtain a description and have the owner/representative meet the officer outside the business.
b. Officers should verify that the person contacted was in fact the owner/representative and not a possible suspect.
c. If satisfactory contact is not made, the alarm shall be considered to be legitimate and in progress.
d. Units shall remain on alert until the situation is stabilized.

Question 3

Vehicle Panic Alarms.

Every effort will be made to locate the vehicle in question. If the vehicle is located, officers will attempt to determine the cause of the alarm (verified incident, accidental, or faulty equipment). If it is not a verified incident, officers will check back__________. If officers are not able to locate the vehicle, officers will check back ___________.

Answer 3

“Code S”.

“Code A”

Question 4

Unless cancelled by HQ before arriving at the scene, officers shall utilize check back _____________ for all false alarms.

Answer 4

Code R or Code S

Question 5

If the location is not secure, or if the officer requests to check the building:

Answer 5

a. The officer shall notify the PECO to advise the alarm company and request the agent or owner to respond;
b. If a location is not secure, do not assume that it is a false alarm; and

c. If the owner or agent does not arrive within 30
minutes after notification or attempted notification by the alarm company, officers shall enter Jacksonville Municipal Ordinances (MO) 168.105 (c) “Failure of Representative to Respond within 30 Minutes” in the comments section of the MCAD screen.

Question 6

On audible alarms, officers shall request the NCIC PECO via radio talk group channel A-7 to call the owner/agent or the alarm company. Once notified, the owner or agent is required to respond within ________________

Answer 6

30 minutes