321 Exam 1 Flashcards
Pre-Interaction Phase
going through available date / med history, getting report, planning the first meeting
Orientation Phase
first meet and getting to know each other, sets tone for relationship, establish trust
Working Phase
you and the client work together to solve problems and accomplish goals, encourage expression of feelings about their health, help client with self exploration
Terminationn Phase
end of the relationship, reminding the pt the end is coming, evaluate achievement
ways messages are conveyed
words = 10%, tone of voice = 40%, body language = 50%
good communication
reduces risk of errors, promotes improved outcomes, competent communication meets legal, ethical, and clinical standards of care, influences client behaviors
motivational interviewing
person centered communication approach to foster behavioral changes; encourages pt to share thoughts/fears/beliefs - nurse then focuses on strengths of the individual and supports them
nurses need to provide what kind of communication to other team members
consistent, accurate, timely and complete information to address risk of possible communication breakdown
what to do if lateral violence is happening
address situation in a calm manner, ask for it to stop, notify manager, document incidents in personal notes
examples of lateral violence
withholding information, being hyper critical, raising blame, making put downs, criticizing without solutions, excluding people, nonverbal expression of disapproval
lateral violence can lead to
job dissatisfaction, decreased sense of value, poor teamwork, poor retention of qualified staff, nurses leaving the profession
elements of professional communication
courtesy, use of names, trustworthiness, autonomy, assertiveness, advocacy, professional boundaries
factors that influence the communication process
developmental level, values, personal space, territoriality, roles & relationships, environment, congruence, interpersonal attitudes
Poor listening behaviors
reacting to appearance rather than what is said, faking attention, failing to eliminate noise, thinking rather than listening
what is good education linked with
shorter hospital stays
what is poor education linked with
increased number of pts, increased demand on nurses time, increased number of pt living with chronic disease
goal of education
achieve optimal health!, maintenance & promotion of health, illness and prevention , restoring health, and coping with impaired functions
definition of teaching
imparting knowledge through a series of directed activities
goal of teaching
impart knowledge so others can gain knowledge, change attitudes, adopt new behaviors and perform new skills
definition of learning
conscious or unconscious permanent change in behavior as a result of a life long, dynamic process by which individuals acquire new knowledge/skills/attitudes
when does learning begin
when the learner identifies need to leaner
steps in the teaching-learning process
assessment, diagnose & development of expected learning outcomes, plan the teaching, implementation of teaching plan, evaluation of teaching plan, achievement of learning outcomes (eval of learning process)
Teaching-Learning Process: Assessment
characteristics of pt (age, developmental stage, level of education, beliefs, motivation, risks) and needs (what the pt needs to now)
Teaching-Learning Process: Planning goals
set priorities and develop w/ the pt, start goals in terms of the pt, board terms (“reducing”, “enhancing”), longer term than objectives
Teaching-Learning Process: Planning objectives
specific statements that can be used to evaluate learning, pt centered, no vague terms, includes only 1 behavior per objective
smart objectives
specific: addresses 1 thing
measurable: how will you know they learns
attainable: pt agrees & able to do it
realistic: something they need to learn + willing
timely: set a timeframe to accomplish
Teaching-Learning Process: Implementation
(key: age appropriate, maintains attention & participation) printed materials, role play, games you’re actively doing the teaching
what grade level should reading level be at for educational materials
5th grade
Teaching-Learning Process: evaluation
has the pt’s learning needs been met? teach back method,
what are the three domains of learning
cognitive, affective and psychomotor ; they are used to organize and evaluate teaching
describe the cognitive domain
memory, understanding, recognition, reasoning, application pyramid bottom to top: remember, understand, apply, analyze, evaluate, create
desired outcome of cognitive domain
pt is able to describe information that is relevant to their behavior change or explain why the information is relevant to the behavior change
teaching methods for the cognitive domain
discussion, lecture, one-on-one, audiovisual materials, printed materials, computer assisted instruction
verbs for cognitive domain
compare, define, describe, design, explain, identify, list, name, write, prepare, categorize