TB Management

Question 1

Tasks which Supervisor should delegate “Get DA TITS”

Answer 1

Getting DAta for reports,
Tours of firehouse,
Inspection schedules,
Training of Subordinates

Question 2

In Public Agencies the Highest Priorities go to _

Answer 2

Safety of People,
Protection of Property,
People before paper,
Outsiders before insiders

Question 3

When it comes to rule of “people before paper” people can be prioritized as “SPOR”
Note: Double house- Eng & Ladder FF’s are considered outsiders to each other

Answer 3

Superiors,
People who are upset- whether outsiders or insiders,
Outsiders from another agency, unit, or civilians, &
Routine contact with insiders

Question 4

Management bulletin, when setting priorities what is the generally agreed upon priority order? 
1. Protection of property
2. Outsiders before insiders
3. Safety of people
4.  People before paper
A. 1,2,3,4
B. 3,2,1,4
C. 3,1,2,4
D. 3,1,4,2
E. 3,4,1,2

Answer 4

D

Question 5

Prioritize:
1. Superiors
2. Threats to safety of people
3. Routine contact w/insiders
4. Outsiders from another agency, unit, or civilian
5. People who are upset- insiders or outsiders
A. 2, 3, 1, 4, 5 B. 2, 1, 5, 4, 3

Answer 5

B

Question 6

Hierarchy of needs in terms of what motivates individuals 5 levels
1. Social 2. Biological 3. Self-esteem
4. Self-fulfillment 5. Security
Order of needs starting with lowest level
A. 2, 3, 1, 4, 5 B. 2, 5, 1, 3, 4

Answer 6

B

Question 7

2 FFs have a serious conflict at work and it has escalated to the point where it requires intervention. Choose the correct
A. Discuss issue in the kitchen w/all FFs present
B. Speak w/both FFs same time
C. Appeal to reason, if reason fails, appeal to member’s self pride, team loyalty & self respect
D. Make whatever promises you can even if you cannot keep them all

Answer 7

C

Question 8

The Off is called to HW to handle a complaint of an upset civilian who claims the members did excessive damage to her house yesterday during overhaul ops. Choose correct
1. Provide civilian with your name
2. Get the civilians name & use their name repeatedly
3. Take notes while they are speaking if they are very excited
A. 1, 2 B. 1, 3 C. 2, 3 D. 1, 2, 3

Answer 8

D

Question 9

Incorrect for logjams
A. Defer: Put off resolving a problem, no specific action is req’d. Once issues are deferred, the Supervisor turns to matters which can be delegated
B. Delegate: Having a subordinate perform a task
C. Do: Tasks which the Supervisor must do personally
D. Delay: Involves no action at all for now

Answer 9

A Defer: Deliberately take some action to put off resolving a problem. Matters which can be deferred should be deferred before the Supervisor turns to matters which can be delegated or must be done by the Supervisor now
2.4