IO Part 2 Flashcards

1
Q

TYPES OF PSYCHOLOGICAL TESTS

– used to assess individual interests that may influence their performance for a certain job. Through this test the placement officer can make sure that a certain employee is suitable and compatible with his/her current position.

A

Interest Test

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2
Q

TYPES OF PSYCHOLOGICAL TESTS

– concerned with assessing an individual’s acquired knowledge either through formal or informal training and education. It measures how much knowledge an individual has for a definite discipline.

A

Achievement Tests

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3
Q

TYPES OF PSYCHOLOGICAL TESTS

– are tests that are used to determine a person’s ability in a particular skill or field of knowledge. It also assesses an individual’s propensity to succeed in a given task.

A

Aptitude Test

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4
Q

TYPES OF PSYCHOLOGICAL TESTS

– applicable for some jobs that require good muscular coordination, finger dexterity, and precise eye-hand coordination.

A

Motor Ability Tests

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5
Q

TYPES OF PSYCHOLOGICAL TESTS

– measures personal attributes such as emotional stability, conformity, agreeableness, etc. Some ____ are administered either through self-report inventories or projective tests.

A

Personality Tests

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6
Q

TYPES OF PSYCHOLOGICAL TESTS

– usually termed as intelligence tests for it assesses an individual’s different cognitive processes.

A

Cognitive Ability Tests

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7
Q

– items deal with specific characteristics, symptoms, or feelings in which they are asked to indicate how well each item describes them or how much they agree with it.

A

Self-report Inventories

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8
Q

– when an ambiguous stimulus was presented to an individual and he/she is asked to describe the given stimuli.

A

Projective Tests

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9
Q

– a series of tables based on the selection ratio, base rate, and test validity that yield information about the percentage of future employees who will be successful if a particular test is used.

Designed to estimate the percentage of future employees who will be successful on the job if an organization uses a particular test.

a test will be useful to an organization if (1) the test is valid, (2) the organization can be selective in its hiring because it has more applicants than openings, and (3) there are plenty of current employees who are not performing well, thus there is room for improvement. To use these , three pieces of information must be obtained (criterion validity, selection and base rate.

A

Taylor-Russell Tables

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10
Q

– a utility method that compares the percentage of times a selection decision was accurate with the percentage of successful employees. ___ is easier to do but less accurate than the Taylor-Russell tables. The only information needed to determine __ is employee test scores and the scores on the criterion

A

Proportion of Correct Decisions

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11
Q

– uses the base rate, test validity, and applicant percentile on a test to determine the probability of future success for that applicant. To use these tables, three pieces of information are needed. The validity coefficient and the base rate and the third piece of information needed is the applicant’s test score.

A

Lawshe Tables

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12
Q

– a method of ascertaining the extent to which an organization will benefit from the use of a particular selection system. Another way to determine the value of a test in a given situation is by computing the amount of money an organization would save if it used the test to select employees. To use this formula, 5 items of information must be known: Number of employees hired per year (n); average tenure (t); test validity (r); standard deviation of performance in dollars (SDy); and mean standardization predictor score of selected applicants (m).

A

Brogden-Cronbach-Gleser Utility Formula

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13
Q

DETERMINING THE FAIRNESS OF A TEST

– group differences in test scores that are unrelated to the construct being measured

A

Measurement Bias

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14
Q

DETERMINING THE FAIRNESS OF A TEST

– Employment practices that result in members of a protected/preferred class being negatively affected at a higher rate than members of the majority class.

A

Adverse Impact

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15
Q

DETERMINING THE FAIRNESS OF A TEST

– A situation in which the predicted level of job success falsely favors one group over another. That is, a test would have ____ if men scored higher on the test than women but the job performance of women was equal to or better than that of men.

A

Predictive Bias

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16
Q

DETERMINING THE FAIRNESS OF A TEST

–The characteristic of a test that significantly predicts a criterion for one class of people but not for another.

A

Single Group Validity

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17
Q

DETERMINING THE FAIRNESS OF A TEST

–The characteristic of a test that significantly predicts a criterion for two groups, such as both minorities and non-minorities, but predicts significantly better for one of the two groups

A

Differential Validity

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18
Q

DETERMINING THE FAIRNESS OF A TEST

– references are important in order to obtain necessary information from either previous employers or acquaintances with noble credentials. This checks an opinion either orally or through written expression or checklist regarding the applicant’s ability, pervious performance, habits, character and potential for future success. a.k.a character reference

A

Reference Checking

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19
Q

REASONS FOR REFERENCE CHECKING AND RECOMMENDATIONS:

▪ Confirming details on a resume – avoids resume fraud.

▪ Checking for discipline problems – avoids negligent hiring.

▪ Discovering new information about the applicant – understand more about the personality of an applicant.

▪ Predicting future performance – improves predictive validity of performance measures.

A

REASONS FOR REFERENCE CHECKING AND RECOMMENDATIONS:
▪ Confirming details on a resume – avoids resume fraud.
▪ Checking for discipline problems – avoids negligent hiring.
▪ Discovering new information about the applicant – understand more about the personality of an applicant.
▪ Predicting future performance – improves predictive validity of performance measures.

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20
Q

PROBLEMS THAT AFFECTS THE VALIDITY

Leniency – most are positive.

  • Applicants choose their references.
  • Confidentiality concerns
  • Legal ramifications (law related consequences of an action)
  • Leans towards negligent reference

▪ Knowledge of the applicant - limited information about the applicant.

▪ Low reliability – lack of agreement between two people.

▪ Extraneous factors – the structure of the letter of recommendation affects the perception.

A

PROBLEMS THAT AFFECTS THE VALIDITY

Leniency – most are positive.

  • Applicants choose their references.
  • Confidentiality concerns
  • Legal ramifications (law related consequences of an action)
  • Leans towards negligent reference

▪ Knowledge of the applicant - limited information about the applicant.

▪ Low reliability – lack of agreement between two people.

▪ Extraneous factors – the structure of the letter of recommendation affects the perception.

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21
Q

this examination determines the physical fitness of an applicant for the job. It also screens out applicants with communicable diseases, physical problems and those that are influenced by drugs

A

PHYSICAL EXAMINATIONS

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22
Q

– a test which indicates whether an applicant recently used an illegal drug. ○ Enzyme Multiplied Immunoassay Technique (EMIT).
- Radioimmunoassay (RIA)
- Thin-layer Chromatography
- Gas Chromatography/ Mass spectrometry analysis

A

Drug Test

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22
Q

– an interview with a psychologist and administration of one or more psychological tests.

A

Psychological Exams

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23
Q

– determines if the applicant is fit for the duties and responsibilities of a certain job.

A

Medical Exams

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24
Q

– after a series of screening procedures which were primarily conducted by HRD personnel, the decision to select or reject usually rests with the decision of the operating department head. HRD personnel usually uses the following short-listing method before they present it to the department head:

A

Decision to select or reject

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25
Q

– selects an applicant in straight rank order according to their test scores.

A

Unadjusted Top-Down Selection

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25
Q

– the names of the top three applicants were given to the department head.

A

The Rule of Three

26
Q

–all shortlisted applicants obtained a passing score for each screening procedure.

A

Passing Score

27
Q

– multiple tests were administered and if the applicant fails on one, he fails the whole test.

A

Multiple Cut-off Approach

28
Q

– multiple tests were administered one by one and if the applicant fails on one her would not continue to the other tests

A

Multiple Hurdle Approach

29
Q

– a statistical technique based on the standard error of measurement that allows similar test scores to be grouped.

A

Banding

30
Q

– when an applicant successfully passes each screening procedure he/she may now be assigned for a certain department that would best suit his qualifications

A

Placement

31
Q

– rejected applicants should be treated well for they are also potential customers and applicants for other positions within the company.

A

Rejection

32
Q

– a letter from the organization to an applicant informing the applicant that he or she will not receive a job offer.

A

Rejection Letter

33
Q

– refers to the regular review of an employee’s job performance and overall contribution to a company. Also known as an annual review, performance review or evaluation, or employee appraisal,

it evaluates an employee’s skills, achievements, and growth, or lack thereof.

A

Performance appraisal

34
Q
  • A meeting between a supervisor and a subordinate for the purpose of discussing performance appraisal results
A

Performance Appraisal Review

35
Q

DETERMINE THE PURPOSE OF APPRAISAL

– When do you think can limit the usefulness of the performance appraisals? Overworked and overloaded Supervisors, No available fund allocated for merit pay (increase). When this happened, it is more likely that the results of the performance evaluation will not be taken seriously.

A

Identify environmental and cultural limitation

36
Q

DETERMINE THE PURPOSE OF APPRAISAL

– Who will and can evaluate? By Supervisor, peers, subordinates, and only by the employee.

A

Determine who will evaluate performance

36
Q

DETERMINE THE PURPOSE OF APPRAISAL

– the focus of the performance appraisal dimensions and whether to use rankings and ratings.

A

Select the best appraisal methods to accomplish goals

37
Q

DETERMINE THE PURPOSE OF APPRAISAL

– Report-writing, driving, public-speaking, knowledge of the law, decision-making, and physical ability.

A

Competency Focus

38
Q

DETERMINE THE PURPOSE OF APPRAISAL

– crime prevention, arrest procedures, court testimony, use of vehicle, radio procedures, and following rules and regulations.

A

Task Focus

39
Q

DETERMINE THE PURPOSE OF APPRAISAL

– prevents crime from occurring, arrest/cite law breakers, finish shift without personal injury, have arrests and citations stand-up in court, minimize citizen complaints, and ensure public safety.

A

Goal Focus

40
Q

DETERMINE THE PURPOSE OF APPRAISAL

– Honesty, courtesy, responsibility, dependability, assertiveness, and cooperation.

A

Trait Focus

41
Q

Purpose of Performance Evaluation:
- Providing training & feedback
- Determining salary increases
- Promotion decisions
- Termination decisions
- Conducting personnel research

▪ ______– we need this to avoid/prevent the commission of rating/distributing errors:
- Leniency
- Strictness
- Central Tendency

▪ ____– it occurs when a rater allows either a single attribute or an overall impression of an individual to affect the ratings that she makes on each relevant job dimension. For example, a teacher might think that a student is highly creative. Because of that, the teacher might rate the student as being intelligent and industrious when, in fact, the student’s grades are below average.)

A

Train Ratters

Halo Error

42
Q
  • A method of performance appraisal in which the supervisor records employee behaviors that were observed on the job and rates the employee based on that record.
A

Critical Incidents

43
Q

EMPLOYEE LEARNING AND DEVELOPMENT

  • It is the acquisition of knowledge or skills through experience, study, or by being taught that results in improved performance.
A

Training

44
Q

EMPLOYEE LEARNING AND DEVELOPMENT

– it is a change in behavior or knowledge that results from experience

A

Learning

45
Q

EMPLOYEE LEARNING AND DEVELOPMENT

– It is a process that creates growth, progress, positive change or the addition of physical, economic, environmental, social and demographic components

A

Development

46
Q

EMPLOYEE LEARNING AND DEVELOPMENT

  • It is force that drives an employee to perform well and to accomplish the task.
A

Motivation

47
Q

EMPLOYEE LEARNING AND DEVELOPMENT

– Refers to the proficiency to perform a particular task.

A

Skills

48
Q

EMPLOYEE LEARNING AND DEVELOPMENT

  • is very important in achieving the organization’s goals and objective. Based on the previous discussions, to ensure this, selecting employees with the necessary knowledge and skills is essential to have high employee performance
A

Employee Performance

49
Q

WAYS TO IMPROVE EMPLOYEE PERFORMANCE

  • systematic acquisition of skills, rules, concepts, or attitudes that result in improved performance.
  • It ensures that employees have the knowledge and skills necessary to perform the job.
  • It compensates for the inability to select desired applicants
  • Improvement in performance and productivity Employee satisfaction
  • Heightened morale
  • Reduced supervision and direction
  • Reduced accidents at workplace
A

Train

50
Q

WAYS TO IMPROVE EMPLOYEE PERFORMANCE

– process of determining the training needs of an organization.

A

Need Analysis

51
Q

WAYS TO IMPROVE EMPLOYEE PERFORMANCE

– is the first step in developing an employee training system (Noe, 2013). The purpose of ____ is to the types of training, if any, that are needed in an organization, as well as the extent to which training is a determine practical means of achieving an organization’s goals.

A

Conducting Need Analysis

52
Q

WAYS TO IMPROVE EMPLOYEE PERFORMANCE

  • The process of determining the organizational factors that will either facilitate or inhibit training effectiveness.
  • Establish goals and objectives
  • Economic analysis
  • Person power analysis and planning
  • Climate and attitude surveys
    Resource analysis
A

Organization Analysis

53
Q

WAYS TO IMPROVE EMPLOYEE PERFORMANCE

– to use the job analysis methods.
- Task Inventories
- Interviews
- Performance appraisals
- Observation
- Job Descriptions

A

Task Analysis

54
Q

WAYS TO IMPROVE EMPLOYEE PERFORMANCE

– The process of identifying the employees who need training and determining the areas in which each individual employee needs to be trained.
- Performance appraisals
- Surveys
- Interview
- Skill and knowledge testing
- Critical incidents

A

Person Analysis

55
Q

WAYS TO IMPROVE EMPLOYEE PERFORMANCE

– a questionnaire asking employees about the areas in which they feel they need training. Another common approach to determine training needs is to design and administer a survey that asks employees what knowledge and skills they

A

Survey

56
Q

WAYS TO IMPROVE EMPLOYEE PERFORMANCE

– third method of need analysis. It is usually done with a selected number of employees. Interviews are not used as extensively as surveys, but they can yield even more in-depth answers to questions about training needs. The main advantage of ____ is that employee feelings and attitudes are revealed more clearly than with the survey approach. The main disadvantage of this is that data are often difficult to quantify and analyze.

A

Interview

57
Q

WAYS TO IMPROVE EMPLOYEE PERFORMANCE

– fourth way to determine training needs. If all employees score poorly on these tests, training across the organization is indicated. If only a few employees score poorly, they are singled out for individual training. The greatest problem with using testing as a method to determine training needs is that relatively few tests are available for this purpose. An organization that wants to use this method will probably have to construct its own tests, and proper test construction is time consuming and expensive.

A

Skill test or Knowledge Test

58
Q

WAYS TO IMPROVE EMPLOYEE PERFORMANCE

– once the need for training has been identified and establishes, the next step should be this.

A

Best training method

59
Q

WAYS TO IMPROVE EMPLOYEE PERFORMANCE

  • A training technique in which employees, usually in a group, are presented with a real / living or hypothetical workplace problem and are asked to propose the best solution.
A

Using Case studies

60
Q

WAYS TO IMPROVE EMPLOYEE PERFORMANCE

– exercise designed to place an applicant in a situation that is similar to the one that will be encountered on the job.

A

Using simulation exercises

61
Q

WAYS TO IMPROVE EMPLOYEE PERFORMANCE

– A training technique in which employees act out simulated roles.

A

Role Play

62
Q

WAYS TO IMPROVE EMPLOYEE PERFORMANCE

– A training technique in which employees observe correct behavior, practice that behavior, and then receive feedback about their performance. ____is the most effective under certain conditions.

A

Behavior Modeling

63
Q

WAYS TO IMPROVE EMPLOYEE PERFORMANCE

– A system in which employees are given the opportunity to perform several different jobs in an organization.

A

Job Rotation

64
Q

WAYS TO IMPROVE EMPLOYEE PERFORMANCE

– A training program, usually found in the craft and building trades, in which employees combine formal coursework with formal on-the-job training.

A

Apprentice Training