Concept 2 - Leslies notes Flashcards

1
Q

What is the definition of Patient-Centered Care?

A

Providing care that is respectful of, and responsive to, individual patient preferences, needs and values, and ensuring that patient values guide all clinical decisions.

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2
Q

Explain why patient centered care is essential in the health care environment?

A

You want them to get better so you need to incorporate them and their decisions into the care plan. After explaining everything in detail with them, and they don’t want to do it, don’t make them do it. They won’t comply if you don’t include them in the plan.

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3
Q

What is the role of the Health & Medicine Division of the National Academies?

A

Formerly called the Institute of Medicine (IOM) ~ Renamed effective July 1, 2016 A private, non-profit organization. Established by the federal government to provide unbiased advice on biomedical science, medicine, and health matters. Members are volunteer experts in relevant subject matter areas They are a group of people that are experts in their respective fields that do research and have group meetings, etc to give their unbiased opinions on science, health, medicine, etc. They give their findings to the government.

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4
Q

What are 5 problems related to health care quality as outlined in “Crossing the Quality Chasm”?

A

Poor quality care, Inconsistent care, Disparities in care, Lack of evidence-based care, Error-prone systems & patient harm

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5
Q

What 5 factors are contributing to problems with health care quality as outlined in “Crossing the Quality Chasm.”?

A

Aging population & chronic conditions, Rapidly advancing technology, Poorly organized systems, Lack of care coordination, Lack of communication between providers & patients

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6
Q

What are the scope of health care quality problems as it relates to disparities?

A

differences in incidence, prevalence, mortality and burden of diseases and other adverse health conditions that exist among specific population groups in the U.S. –National Institutes of Health, “differences that occur by gender, race, or ethnicity, education or income, disability, living in rural localities, or sexual orientation” –Health People 2020, differences in the burden of disease, injury, violence, or opportunities to fe optimal health that are experienced by various groups –CDC

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7
Q

What are factors in the unequal distribution of social, political, economic, and environmental resources?

A

Poverty, Environmental threats, Inadequate access to health care, Individual and behavioral factors, Educational inequalities

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8
Q

What is the definition of Health Care Disparities?

A

Differences in the quality of care received by minorities and non-minorities who have equal access to care-that is, when these groups have similar health insurance and the same access to a doctor - and when there are no differences between these groups in their preferences and needs for treatment –IOM

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9
Q

How many Americans die each year because of medical errors?

A

44,000-98,000

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10
Q

How much do Medication-related errors for hospitalized patients cost each year?

A

$2 billion

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11
Q

What are the six factors contributing to errors in health care?

A

System processes, Fragmented care, Worker fatigue, Interruptions, Lack of communication, Lack of individualized care

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12
Q

What are the six aims for healthcare improvement?

A

SEPTEE

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13
Q

What are three examples of patient-centered care?

A

A. Letting the patient decide if they want chemotherapy when they have terminal pancreatic cancer. B. Letting the patient/mother decide if she wants an epidural to deliver her baby. C. Asking the patient if they would prefer to be taken back for their history and exam by themselves or if they prefer to have their family with them.

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14
Q

What does SEPTEE stand for?

A

Safe, Effective, Patient Centered care, Timely, Efficient, Equitable

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15
Q

What are some examples of patient-centered care?

A

Good communication with the patient, Educating the patient about their problems and what potential solutions exist, Taking time with each individual patient - don’t rush, Find out the patient’s concerns and address them, Involve the patient in some of the decisions about their care plan.

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16
Q

Discuss the movement of the health care industry away from a disease model and toward a patient centered model

A

Instead of the focus being about what the disease is and how to treat it, the focus is going toward caring about the patient as a whole, including them in the care plan

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17
Q

What are three ways patient-centered care influences patient satisfaction?

A

Treating patients with respect, Patient’s needs being met, Doctors and nurses taking the time to explain their conditions and what the options for care are

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18
Q

What is the definition of Acuity?

A

the level of severity of an illness. It also has become a reference for estimating nurse staffing allocations and budget determinations. The measurement of the intensity of care required for a patient accomplished by a registered nurse.

19
Q

What is a Quality Initiative?

A

an initiative to improve the quality in an area

20
Q

What did the initial IOM report document?

A

The scope of the healthcare quality and safety problems and identified disparities in health care

21
Q

When did that initial IOM report come out?

A

1996-1999

22
Q

What did subsequent reports recommended?

A

sweeping changes in health care system and policy environments

23
Q

When did the subsequent IOM reports come out?

A

2000 - 2007

24
Q

What was promoted and emphasized in the subsequent IOM reports?

A

A patient focused system, emphasized a culture of safety not a culture of blame

25
Q

HCAPHS

A

they do surveys in hospitals to check on patient satisfaction

26
Q

Holistic

A

looking at the patient as a whole. Not just prescribing drugs but also looking at diet, exercise, lifestyle, massage, acupuncture possibly herbs, etc.

27
Q

What is Disparity?

A

a great difference

28
Q

What is the bedside shift report?

A

Bedside nurse shift report is a process where nurses provide shift-to-shift report at the patient’s. bedside so the patient can be more involved in his or her care.

29
Q

What is Empathy?

A

treating patients how you would like to be treated

30
Q

What are attributes of patient centered care?

A

empathy, encouraging communication between healthcare team and patient, active listening, encouraging questions, education, involving patients and families in health care decisions, accounting for and incorporating patient specific ethnic, cultural, spiritual or religious aspects into care, addressing pain and improving comfort and mobility, providing emotional support, protecting and maintaining their privacy

31
Q

What is effective?

A

providing services based on scientific knowledge (Evidence-Based Practice)

32
Q

What is safe?

A

avoiding accidental injuries

33
Q

Define sensitivity

A

sensitivity is a measure relating to the proportion of those with a condition who are correctly identified. a test with poor sensitivity fails to identify a disease in people who actually have the a condition - known as a false negative

34
Q

specificity

A

the ability to correctly identify those who do not have a condition. if a screening measure has poor specificity, many people who are disease free will have a positive test result

35
Q

What are the 10 rules for redesign in the crossing the quality chasm article?

A
  1. care is based on continuous healing relationships 2. care is customized according to patient needs and values 3. the patient is the source of control 4. knowledge is shared and information flows freely 5. decision making is evidence based 6. safety is a system property 7. transparency is necessary 8. needs are anticipated 9. waste is continuously decreased 10. cooperation among clinicians is a priority
36
Q

Discuss the role of the nurse in achieving patient centered care.

A

The nurse in essence is patient centered care. Nursing care moves patients towards high level wellness with a holistic approach. Management of care - coordination among the healthcare team and proactive care for discharge,

37
Q

Definition of efficient

A

avoiding waste

38
Q

Definition of equitable

A

providing care that does not vary in quality because of personal characteristics

39
Q

Definition of patient satisfaction

A

the patient is satisfied with the care they received

40
Q

Definition of diverse population

A

A nurse could be dealing with various religions, cultures, and a high patient acuity with multiple diagnoses

41
Q

Definition of human error

A

errors that humans make

42
Q

What is the definition of timely?

A

reducing waits and harmful delays

43
Q

What is the definition of collaboration?

A

working with other health care professionals for the patient’s needs