I/O Psyc (Fatigue, Burnout, Work Schedules)

Question 1

The Yerkes-Dodson Law predicts that the highest levels of performance are associated with ______ levels of arousal

Answer 1

moderate

Question 2

To reduce the negative impact of fatigue, rest breaks should be provided during the _______ hours of work

Answer 2

4th and 8th

Question 3

According to Karasek, jobs that entail a combination of high _____ and low ______ produce the highest levels of job stress and these include ______ jobs and service jobs

Answer 3

job demand; job control; machine-paced

Question 4

According to Holmes and Rahe, although work-related factors can lead to stress-related illnesses, factors related to ______ seem to place the individual at greatest risk

Answer 4

marriage

Question 5

researchers argue that _________ are important sources of stress and can actually have a stronger negative impact on health than traumatic events

Answer 5

daily hassles

Question 6

As defined by Maslach et al., the primary symptoms of job burnout are a feeling of low personal accomplishment, depersonalization, and ________

Answer 6

emotional exhaustion

Question 7

Burnout is often preceded by a sudden ______ in work effort with no change in productivity

Answer 7

increase

Question 8

work-family conflict occurs when the _______ of career and family are incompatible

Answer 8

role demands

Question 9

Human factors psychology is characterized by a systems approach that views performance failures as the result of a ________mismatch

Answer 9

person-machine

Question 10

The Americans with Disabilities Act (ADA) requires employers to make ________ for individuals with disabilities who can perform the essential functions of the job as long as doing so does not result in ______ for the employer

Answer 10

reasonable accommodations; undue hardship

Question 11

With regard to selection, the ADA prohibits requiring a ____ prior to making an employment offer

Answer 11

medical exam

Question 12

The results of Baltes et al. meta-analysis found that the compressed workweek has the strongest positive effects on _______ and that flextime has positive effects on employee productivity, overall job satisfaction, satisfaction with the work schedule, and ________

Answer 12

employee attitudes; absenteeism

Question 13

In terms of shift work, the _______ is associated with the greatest number of problems; and of the fixed shifts, the _______ is the most associated with lower performance and higher accident rates

Answer 13

rotating shift; graveyard shift

Question 14

there is evidence that the adverse effects of the graveyard shift are reduced when employees ______ that shift

Answer 14

choose

Question 15

A psychologist conducting research on the effects of the graveyard shift is most likely to find that adverse consequences are lowest among workers who:

Answer 15

voluntarily choose to work the graveyard shift.

Question 16

Feelings of low personal accomplishment, cynicism, and emotional, physical, and mental exhaustion are symptoms of:

Answer 16

job burnout

Question 17

In their meta-analysis of the research, Baltes et al. (1999) found that the compressed workweek is most associated with what?

Answer 17

improved employee attitudes

Question 18

Research by Duxbury and Higgins (1991) on work-family conflict found that:

Answer 18

men experience more conflicts due to work expectations, while women experience more conflicts due to family expectations.

Question 19

Which of the following individuals is at highest risk for a stress-related illness?

Answer 19

an assembly-line worker whose work is machine-paced