Bryce Caico Lesson 2 Vocab

Question 1

Visual style

Answer 1

refers to what your content looks like on social media platforms.

Question 2

Crowdsourcing

Answer 2

refers to the process of asking a large group of people to

Question 3

Divisional arrangement

Answer 3

Employees are grouped together based on some factor such as geographic location, product lines, or even customer demographics.

Question 4

Executive buy-in

Answer 4

refers to obtaining the acceptance and support of social media integration and initiatives by company leaders.

Question 5

Flat organizational structure

Answer 5

are highly collaborative environments that rely on all employees communicating about their projects and tasks.

Question 6

Functional arrangement

Answer 6

Employees are grouped together based on their activity, such as marketing, sales, or customer service.

Question 7

Hybrid organizational structure

Answer 7

combine traditional hierarchical structures with flat structures to be more efficient or increase productivity in some areas by increasing communication and collaboration.

Question 8

Matrix arrangement

Answer 8

Employees are grouped together combining functional and divisional groupings.

Question 9

Social characters

Answer 9

might be a real person, a made-up person, or even a mascot that represents the company.

Question 10

Business to business (B2B)

Answer 10

communication is both inbound and outbound communication between a business and other businesses, such as partners, resellers, distributors, or even competitors on social media

Question 11

Brand recognition

Answer 11

is how well consumers can correctly identify your business, brand, or products just by viewing product images, a company logo, tag line, packaging or advertising.

Question 12

Business to consumer (B2C)

Answer 12

communication is all outbound communication the business publishes for consumers.

Question 13

Company culture

Answer 13

refers to the behaviors, beliefs, and practices of all employees that contribute to the work environment inside the company.

Question 14

Consumer to business (C2B)

Answer 14

communication is inbound from the customer to the business.

Question 15

Consumer to consumer (C2C)

Answer 15

communication is two-way communication between consumers.

Question 16

Core business goal

Answer 16

Your company might set only a few of these types of business goals or all of them.

Question 17

Crowdshaping

Answer 17

is reacting to data about a group of people and making changes to the situation in real time.

Question 18

Employee advocacy

Answer 18

The practice of employees being brand promoters

Question 19

Holacracy organizational structure

Answer 19

has a traditional hierarchical backbone, but contains flat groups that allow for distributed decision making,

Question 20

Landing page

Answer 20

You can also have links from each social media platform direct users to specific pages on your Web site

Question 21

Medium organizational structure

Answer 21

have fewer layers but still have a hierarchical structure

Question 22

Mission statement

Answer 22

a simple, one-sentence statement or several paragraphs long.

Question 23

Organizational arrangement

Answer 23

As mentioned previously, the branches of the chart depict how the company arranges its departments and their reporting authorities.

Question 24

Organizational structure

Answer 24

the number of managerial layers a company has (its hierarchy).

Question 25

QR code

Answer 25

barcodes that allow embedding of a variety of data into the code, such as Web site URLs, social media page URLs, links to videos, and e-mail addresses.

Question 26

Referral link

Answer 26

Links from non-owned social media sites that direct users to company owned sites

Question 27

Return on investment (ROI)

Answer 27

Emotional benefits are the return on investment (ROI) based on some emotional value by the executive, such as respect, association, trust, and loyalty.

Question 28

Social tone

Answer 28

how you use your voice in different situations.

Question 29

Social voice

Answer 29

how the company wants to be perceived.

Question 30

Tall organizational structure

Answer 30

have multiple layers of management and are organized in a hierarchical layout

Question 31

Referral traffic

Answer 31

When visitors click a referral link, they are sent to the corresponding landing page for that social media platform when they visit your site.

Question 32

Color Palette

Answer 32

set of colors used together.