WORKPLACE EXAMPLES OF TYPES OF COMMUNICATION

Question 1

WHAT IS VERBAL COMMUNICATION?

Answer 1

• Also known as oral communication
• Each element works together to ensure the message is clear and effective

Three elements involved:

• Verbal element: What we actually say the words
• Vocal element: How we say it: tone and pitch
• Visual element: What the receiver sees, facial expressions and gestures

Question 2

WHAT IS AN EXAMPLE OF VERBAL COMMUNICATION?

Answer 2

• Waitress informing the chef of dietary requirements

- HR conducting induction training or changes to laws

Question 3

WHAT IS WRITTEN COMMUNICATION?

Answer 3

• Important component of communication as poor spelling or grammatical communication issues may also cause conflict
• Must be clear, concise, legible, complete, accurate, courteous and culturally sensitive

Question 4

WHAT IS AN EXAMPLE OF WRITTEN COMMUNICATION?

Answer 4

• Cleaning schedule
• Standard recipe card
• Menu
• Letters, emails, books, magazines, faxes, guest requests, order forms
• Food purchase orders

Question 5

WHAT IS NON-VERBAL COMMUNICATION?

Answer 5

• Give clues and additional information and meaning over and above spoken communication
• Allows people to regulate the flow of information

Question 6

WHAT IS AN EXAMPLE OF NON-VERBAL COMMUNICATION?

Answer 6

• When greeting quests
• Shaking hands
• Bowing
• Eye contact, body language, gestures, how we dress or act, facial expressions

Question 7

WHAT IS VISUAL COMMUNICATION?

Answer 7

• Reinforces written communication or in some cases can replace it
• Can be more powerful/appropriate when dealing with customers who are eg from non english speaking backgrounds

Question 8

WHAT IS AN EXAMPLE OF VISUAL COMMUNICATION?

Answer 8

• Universal signage eg wet floor, bathroom, first aid, hot and cold colour identification, caution, emergency
• Sings, drawings, graphic designs, charts