PROBLEM SOLVING STEPS Flashcards
SAFETY - UNIT 2
1
Q
WHAT IS STEP 1 OF PROBLEM SOLVING?
A
Listen (to the complaint)
2
Q
WHAT IS STEP 2 OF PROBLEM SOLVING
A
Acknowledge (clarify/paraphrase)
3
Q
WHAT IS STEP 3 OF PROBLEM SOLVING?
A
Identify the problem (what is the issue within the business)
4
Q
WHAT IS STEP 4 OF PROBLEM SOLVING?
A
Consider the solution (develop strategies)
5
Q
WHAT IS STEP 5 OF PROBLEM SOLVING?
A
Action (implement strategies)
6
Q
WHAT IS STEP 6 OF PROBLEM SOLVING?
A
Record (accurate logging)
7
Q
WHAT IS STEP 7 OF PROBLEM SOLVING?
A
Follow up (commitment, customer service)
