PRIMARY ROLE AND DUTIES PERFORMED BY KEY PERSONNEL ACROSS HOSPITALITY DEPARTMENTS

Question 1

WHAT ARE THE PRIMARY ROLES OF CHEFS?

Answer 1

• Oversee staff
• Place order for culinary items
• Direct the overall preparation of food being prepared
• Ensure safety standards and sanitary items are mwt
• Planning new menu items
• Administrative dues eg payroll, purchase orders
• Addressing workers complaints

Question 2

WHAT ARE THE PRIMARY DUTIES OF CHEFS?

Answer 2

• Create standard recipe cards
• Allocate job roles
• Portion out food
• Communicate with front of house
• Ensure stock is rotated through FIFO & LILO

Question 3

WHAT ARE THE PRIMARY ROLES AND DUTIES OF WAIT STAFF?

Answer 3

• Serving food and beverages to customers
• Taking orders
• Greeting and seating guests
• Being attentive to customers and their needs
• Are the point of communication between the customer and back of house (food production)
• Preparing for service → setting the table, polishing cutlery and glasses, reconfiguring rooms
• Collecting payments from guests
• The maintenance of service areas

Question 4

WHAT ARE THE PRIMARY ROLES AND DUTIES OF AN ACCOUNTANTS CLERK?

Answer 4

• Handles all budgeting
• Payroll records of staff
• In charge of invoices - paying supplier or external employees (plumber)
• Managing info on income and outflow of cash - amount spending is being managed by amount earning
• Prepare wages and salaries

Question 5

WHAT ARE THE PRIMARY ROLES AND DUTIES OF A HOUSEKEEPING ATTENDANT?

Answer 5

Housekeeping attendants are responsible for cleaning the whole establishment, not just rooms. Their primary roles are:

• Vacuuming entry ways
• Cleaning and sanitising → toilets, showers, bathtubs, countertops, surfaces and sinks
• Changing soiled linen
• Disposing of contaminated linen

Question 6

WHAT ARE THE PRIMARY ROLES AND DUTIES OF HR?

Answer 6

• Training internally or externally of policies and procedures to be industry current
• Recruiting, retaining and firing staff
• Resolve workplace disputes
• Offer training course, such as occupational licensing or notify employees when their occupational licensing must be updated e.g RSA

Question 7

WHAT ARE THE PRIMARY ROLES AND DUTIES OF RECEPTIONIST?

Answer 7

• Serves visitors
• Greeting, welcoming, and directing customers
• Notifies company personnel of visitor arrival.
• Maintains security and telecommunications system
• Informs visitors by answering or referring inquiries
• Checks in visitors and provides room information and any other information surrounding the establishment
• Answering phones calls regarding complaints, requests or bookings
• Giving directions around the establishment