BARRIERS TO EFFECTIVE COMMUNICATION AND STRATEGIES TO OVERCOME THEM Flashcards
WHAT IS A BARRIERS TO EFFECTIVE COMMUNICATION?
Any factor that prevents us from sending or receiving a message is known as a barrier to communication
WHY IS BIAS AND STEREOTYPES A BARRIER?
Having poreconconvied or prejudice ideas or judging a person based on the way they look, speak, act, their age or their gender
WHAT IS A STRATEGY TO OVERCOME BIAS AND STEREOTYPES?
- De identification resume when asking staff to apply for job → ensure it is based on skill
- Hiring of staff who are multicultural → creating wide diversity in workplace
WHY IS LACK OF EMPATHY A BARRIER?
- Inability to show compassion
- Eg when dealing with an employee with a disability and lack of skill set
WHAT IS A STRATEGY TO OVERCOME LACK OF EMPATHY?
- Broadening options on menu
- Training and education
- Providing dietary choices for dietary requirements or religion
WHY IS NEGATIVE SUBTEXT A BARRIER?
- Where something is implied or suggested without the speaker coming out and saying it
WHAT IS A STRATEGY TO OVERCOME NEGATIVE SUBTEXT?
- Having a neutral tone
- No preconceived ideas of a person
- Being equitable
WHY IS ARE GENDER ISSUES A BARRIER?
Failing to treat the genders equally
Eg treated differently for promotion
WHAT IS A STRATEGY TO OVERCOME GENDER ISSUES?
- Equitable distribution of tasks
- Upskilling staff to the highest level so that all employees can perform task
- Providing equal opportunities
WHY CAN INDIVIDUAL DIFFERENCES BE A BARRIER?
- Not recognising that all people are different and need to be treated as such
- Can take place irrespective of individual differences
WHAT IS A STRATEGY TO OVERCOME INDIVIDUAL DIFFERENCES?
- Employ aware staff
- Staff induction and training
- Try to eliminate differences
WHY IS INCONSISTENCY A BARRIER?
Not treating everyone the same, or where the same product or service is not delivered to the same standard every time
WHAT IS A STRATEGY TO OVERCOME INCONSISTENCY?
- Employ aware staff
- Staff induction and training
- Try to eliminate differences
WHY CAN EMOTIONS A BARRIER?
Letting personal emotions play a role in how we act
Should not interfere with work ethic, keep personal issue to self
WHAT IS A STRATEGY TO OVERCOME EMOTIONS?
- Acting within level of authority
- Evenly distributing upon space
WHY ARE PHYSICAL BARRIERS A BARRIER?
Such as loud music and noise can prevent a message from being received or understood
WHAT IS A STRATEGY TO OVERCOME PHYSICAL BARRIERS?
- Speak slowly and clearly
- Reduce noise levels
- Active listening
- Avoid information overload
WHY IS ARE INATTENTION A BARRIER?
Not showing consideration of awareness of details
WHAT IS A STRATEGY TO OVERCOME INATTENTION?
- Obtaining eye contact whilst listening
- Paraphrasing back
WHY IS PRESSURE OF TIME A BARRIER?
- The demand to perform or get a task done, leading to not communicating effectively
- When this does not occur, frustration and inconsistencies in service are likely to occur
WHAT IS A STRATEGY TO OVERCOME PRESSURE OF TIME?
Use methods of delegation to complete all jobs within the given time frame
WHY IS JARGON/UNFAMILIAR A BARRIER?
Unfamiliar language which can affect communication between individuals
WHAT IS A STRATEGY TO OVERCOME JARGON/UNFAMILIAR LANGUAGE?
Avoid ambiguous language, use simple terms
WHY IS ILLEGIBLE HANDWRITING LANGUAGE A BARRIER?
Writing which is hard or unrecognisable to read
WHAT IS A STRATEGY TO OVERCOME ILLEGIBLE HANDWRITING ?
Using online ordering system such as iPad
