Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

HOSPO HSC > CAUSES OF MISUNDERSTANDINGS AND CONFLICT WHEN WORKING WITH OTHERS AND IN THE DELIVERY OF SERVICE > Flashcards

CAUSES OF MISUNDERSTANDINGS AND CONFLICT WHEN WORKING WITH OTHERS AND IN THE DELIVERY OF SERVICE Flashcards

1
Q

HOW DO MISUNDERSTANDING OCCUR?

A

Results from poor communication or poor staff training, can easily cause a conflict or make it worse.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

WHY IS CHANGE A CAUSE OF MISUNDERSTANDING AND CONFLICT?

A
  • Can be to industry, workplace, regime, job roles
    If change isn’t implemented slowly it can result in conflict
  • Training and upskilling staff
  • Must implement change gradually and provide training
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

WHAT IS AN EXAMPLE OF CHANGE ?

A

New ordering system, or ipad system

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

WHY CAN THE IMPLEMENTATION OF NEW TECHNOLOGIES CAUSE OF MISUNDERSTANDING AND CONFLICT?

A
  • Can be an example of change
  • Generally whole idea is to save time and improve workflow
  • Training and the appropriate procedures must be implemented accordingly
  • Diverse culture and age → When implementing change ensure it is slow to have the ability to learn and not feel stressed.
  • Food technology → EG: Laser cutters to make desserts → reduces workload, upskill persons skill set
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

WHAT IS AN EXAMPLE OF THE IMPLEMENTATION OF NEW TECHNOLOGIES ?

A
  • Online ordering systems → reservations, filing system to online, key to access card, QR codes
  • Saving time → early check in
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

WHY CAN DIFFERENT VALUES AND PERSONALITY CLASHES CAUSE OF MISUNDERSTANDING AND CONFLICT?

A
  • Opinions and beliefs may lead to issues

EG: Management styles → hotel environments = inclusiveness, emotionless, equal, welcoming

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

WHAT IS AN EXAMPLE DIFFERENT VALUES AND PERSONALITY CLASHES ?

A

Manager has unrealistic perception and expectations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

WHY CAN INTERPERSONAL RELATIONSHIPS BETWEEN WORKERS CAUSE OF MISUNDERSTANDING AND CONFLICT?

A
  • Interact in a manner or relate to someone else

- Conflict can arise from poor communication in this aspect

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

WHAT IS STRATEGY FOR DEALING WITH INTERPERSONAL RELATIONSHIPS BETWEEN WORKERS?

A

Have clear lines of communication between staff

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

WHY CAN DIFFERENT PERSONALITIES CAUSE OF MISUNDERSTANDING AND CONFLICT?

A

Individuals may clash as a result of different personalities

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

WHAT IS STRATEGY FOR DEALING WITH DIFFERENT PERSONALITIES ?

A
  • Employee a diverse group of people

- Train staff effectively

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

WHY CAN PERCEIVED POWER DIFFERENCES CAUSE OF MISUNDERSTANDING AND CONFLICT?

A
  • Based on status and job roles

- Relates to acting within level of authority

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

WHAT IS STRATEGY FOR DEALING WITH PERCEIVED POWER DIFFERENCES ?

A

Train all staff to act within their level of authority

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

WHY CAN EXTERNAL CHANGES CAUSE OF MISUNDERSTANDING AND CONFLICT?

A

Something that affects the business, its employees and work practices from an external source

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

WHAT IS AN EXAMPLE OF EXTERNAL CHANGES?

A

Global pandemic, seasons, global financial crisis

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

WHY CAN POOR COMMUNICATION LINES CAUSE OF MISUNDERSTANDING AND CONFLICT?

A
  • Not being clear and concise
  • Body language doesn’t match
  • Avoid jargon
17
Q

WHAT IS AN EXAMPLE OF POOR COMMUNICATION LINES ?

A

Implementing effective communication methods

18
Q

WHY CAN POOR PERFORMANCE CAUSE OF MISUNDERSTANDING AND CONFLICT?

A

Feedback → crucial = constructive feedback

Can lead to low staff morale amongst the whole team products

19
Q

WHAT IS AN EXAMPLE OF POOR PERFORMANCE ?

A

EG: Uneven distribution of job roles = too much pressure
EG: Evenly distributed job roles someone not pulling their weight = won’t be able to serve high quality

20
Q

WHY CAN HARASSMENT IN THE WORKPLACE CAUSE OF MISUNDERSTANDING AND CONFLICT?

A

Can be avoided by effective lines of communication, offering feedback to poor performance, delegation of job roles

21
Q

WHAT IS AN EXAMPLE OF HARASSMENT IN THE WORKPLACE ?

A

EG: Yelling at someone in front of employees and customers

22
Q

WHY CAN LIMITED RESOURCES CAUSE OF MISUNDERSTANDING AND CONFLICT?

A

Insufficient equipment to support employees

EG: Equipment to serve, iPad, sink, ovens

23
Q

WHAT IS AN EXAMPLE OF LIMITED RESOURCES?

A

EG: Insufficient workspace to effectively complete tasks

HOSPO HSC (99 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions