WORKPLACE DIVERSITY Flashcards
1
Q
WHAT ARE THE BENEFITS OF WORKPLACE DIVERSITY?
A
- Increase organisational effectiveness
- Lift morale
- Enhance productivity
- Allows for multiple perspectives to be brought into identifying and solving problems
2
Q
WHY IS THERE A NEED FOR TOLERANCE IN WORKPLACE?
A
- Involves keeping an open mind when interacting with people who are different from you
- Treating everyone with respect and sensitivity despite not sharing their ideas and opinions
3
Q
HOW CAN RESPECT AND SENSITIVITY BE ACHIEVED?
A
- Development of effective cross → cultural communication skills Speaking to customers appropriately about their culture
- Avoid using sarcasm
- Learn greetings from different cultures
- Be patient
- Avoid jargon/ slang
4
Q
WHAT ARE STRATEGIES FOR ACCOMMODATING WORKPLACE DIFFERENCES AND ACCOMMODATING TO WORKPLACE DIFFERENCES
A
Staff training → Provides an opportunity to focus on diversity and inclusiveness. Ensures staff feel valued at work.
5
Q
WHAT ARE CULTURALLY APPROPRIATE WORKPLACES?
A
Where people speak to each other respectfully and listen to other points of view
6
Q
WHY ARE EFFECTIVE CROSS CULTURAL COMMUNICATION SKILLS IMPORTANT?
A
To ensure everyone is treated equally regardless of age, race, culture, appearance, education
