WORK STANDARDS FOR THE HOSPITALITY INDUSTRY, AND SPECIFIC TO A HOSPITALITY WORKPLACE AND JOB ROLE

Question 1

WHAT ARE COMMON WORK STANDARDS EXPECTED WITHIN THE HOSPITALITY INDUSTRY?

Answer 1

• Personal hygiene - clean uniform, hair tied back, clean fingernails
• Workers are industry current
• When preparing food a standard recipe card is followed
• When handling hazardous substances an SDS is consulted
• Workers that require occupational licensing (RSA) are current and up to date with training
• Staff work within their level of authority; accurate reporting
• Customer service is positive and being constantly improved through PACKETS → food production clean cutlery
• If accidents occur an incident report form is completed
• Staff are trained in new equipment in order to adhere to current trends (eg wait staff being trained in how to use Ipad ordering system)
• Treating all staff equally, and even distribution of job roles