EXAMPLES OF TEAMS OR WORK GROUPS IN THE HOSPITALITY WORKPLACE AND THEIR AREA(S) OF RESPONSIBILITY Flashcards
WHAT ARE PROBLEM SOLVING GROUPS ?
Multiple work together to fix/solve a problem
EXAMPLES OF PROBLEM SOLVING GROUPS …
Housekeeping teams which work together to clean and prepare individual rooms
Room needs to be cleaned, linen changed → clean and sanitised
One person does bathroom other does bedroom
WHAT ARE SELF DIRECTED TEAMS GROUPS ?
- Formed by colleagues who prefer to work together to enable tasks to be completed more smoothly and efficiently
- Individuals = increased sense of independence and initiative
EXAMPLES OF SELF DIRECTED TEAMS …
Waitstaff sharing tables
WHAT ARE FORMALISED OR LEADERSHIP TEAMS ?
- Already set up
- People who hold the same position in different areas
Come together to effectively communicate
EXAMPLES OF FORMALISED OR LEADERSHIP TEAMS …
- WHS committee
- All head of departments in hotel eg housekeeping, kitchen, operations, maintenance
- Food safety committee
WHAT ARE CROSS FUNCTIONAL OR TRADITIONAL TEAMS ?
- Include all department managers
- Often meet regularly
EXAMPLES OF CROSS FUNCTIONAL OR TRADITIONAL TEAMS …
Head of housekeeping meet virtually or in person regularly from different hotels
WHAT ARE PROJECT TEAMS ?
- Focused on an individual project and work to ensure it is successfully achieved
- Often only generated for the length of a project
EXAMPLES OF PROJECT TEAMS …
Dessert team in kitchen brigade redesigning menu or function coordinating
WHAT ARE VIRTUAL TEAMS ?
- People in different locations who do not meet in person, work on projects on a regular basis by email, phone or video conference.
- Extend network, gather feedback
- What is working where?
EXAMPLES OF VIRTUAL TEAMS …
Consulting someone from interstate about function → eg Hilton in London, Shanghai, Sydney
