IDENTIFY OWN RESPONSE TO MISUNDERSTANDINGS AND CONFLICT AND EVALUATE PERSONAL APPROACH TO MANAGEMENT AND RESOLUTION OF CONFLICT

Question 1

WHAT ARE THE POSITIVES OF PROBLEM SOLVING?

Answer 1

• Feel valued as someone is listening cause of steps 1,5,6
• Value enough to alter situation
• Can consult workplace policy
• Effective and instant
• Guaranteed intent to find common solution

Question 2

WHAT ARE THE NEGATIVES OF PROBLEM SOLVING?

Answer 2

• Leads to food wastage → loss of profit
• Not always going to satisfy customers
• Not meeting desired outcome of person
• Unaware of policies and procedures if new → upskilling is imperative

Question 3

WHAT ARE THE POSITIVE OF NEGOTIATION?

Answer 3

• Both parties satisfied, needs are meet

- Strong sense of communication and teamwork

Question 4

WHAT ARE THE NEGATIVES OF NEGOTIATION?

Answer 4

• Had to compromise to some degree

- Time consuming

Question 5

WHAT ARE THE POSITIVES OF MEDIATION?

Answer 5

• Allows for unbiased perspective to be placed in middle

- Mediator has no preconceived ideas prior to solution being made

Question 6

WHAT ARE THE NEGATIVES OF MEDIATION?

Answer 6

• Create sense of tension
• Time consuming
• Actual outcome might not be desired or appropriate
• Adjust morale of group
• Costly