TASKS TYPICAL TO A HOSPITALITY WORKPLACE (ROUTINE, ROOSTERED, NON ROUTINE)

Question 1

WHAT IS A ROUTINE TASK?

Answer 1

The types of tasks you would expect to perform when working in the establishment. (daily basis - repetitive tasks)

Question 2

WHAT ARE EXAMPLES OF ROUTINE TASKS?

Answer 2

For example a waiter is be expected to:

• Clean restaurant
• Setting tables
• Taking orders
• Serving beverages
• Presenting and processing bills
• Cleaning after guests had dined
• Greeting customers

Eg → Housekeeper

• Vacuum rooms
• Change bed linen
• Replenish mini bar
• Replenish toiletries and fresh towels

Question 3

WHAT IS A ROOSTERED TASK?

Answer 3

Tasks which need to be completed less regularly, but require someone to be allocated the tasks to do them during a shift. (Rotation)

(Creates a sense of accountability) (done in addition to routine task)

Question 4

WHAT ARE EXAMPLES OF ROOSTERED TASK?

Answer 4

Managing the coffee machine in a Cafe.Staff would be rostered onto this if they have the correct skills.

Eg → front office
Working behind count
Greeting people at the door
Valet person

Question 5

WHAT IS A NON ROUTINE TASK?

Answer 5

Need to be completed occasionally in addition to routine tasks.

Irregular tasks

Question 6

WHAT ARE EXAMPLES OF NON ROUTINE TASK?

Answer 6

Eg → Front of house/ food and beverage

Changing menus on a table or cleaning out the workstation cutlery drawer.
- Inventory check

Eg → Accounts and finance
- Monthly report → how much money each dept made
- Able to redistribute hours of employees
Eg → HR
- Checking the up-to-date qualifications of all employees
- Able to undergo training