CONFLICT MANAGEMENT - INCLUDING TECHNIQUES

Question 1

WHAT IS CONFLICT?

Answer 1

A disagreement or opposition of interested

Question 2

WHAT IS CONFLICT MANAGEMENT?

Answer 2

Involves finding a solution that satisfies all parties. If conflict does occur it needs to be solved quickly and professionally → in accordance with a code of practice or workplace protocol.

Question 3

WHAT DEPARTMENT IS MOST LIKELY TO DEAL WITH CONFLICT?

Answer 3

Our teacher hahaha - HR department

Question 4

WHAT ARE THE CONFLICT RESOLUTION TECHNIQUES?

Answer 4

1. Identifying the problem
2. Considering possible solutions
3. Taking action
4. Following up

Question 5

WHAT IS STEP 1 OF CONFLICT RESOLUTION?

Answer 5

1. Identifying the problem → Establishing what caused the problem, who is involved and when and where it took place.

Question 6

WHAT IS STEP 2 OF CONFLICT RESOLUTION?

Answer 6

2. Considering possible solutions → Must weigh up the advantages and disadvantages of each

Question 7

WHAT IS STEP 3 OF CONFLICT RESOLUTION?

Answer 7

3. Taking action → Implementing the solution

Question 8

WHAT IS STEP 4 OF CONFLICT RESOLUTION?

Answer 8

4. Following up → Ensure the problem has been resolved and customers and colleagues are satisfied with the outcome