HOSPITALITY WORKER Flashcards
1
Q
It is imperative that hospitality workers are equipped with a range of diverse attributes to ensure success. These include: …
A
- EXCELLENT PERSONAL PRESENTATION
- BEING ABLE TO COMMUNICATE WITH PEOPLE
- HANDLING PRESSURE AND RESPONDING APPROPRIATELY TO COMPLAINTS
- WORKING AS PART OF A TEAM
- PAYING ATTENTION TO DETAIL
- BEING HONEST, RELIABLE, PUNCTUAL
2
Q
WHAT ARE THE 5 ATTRIBUTES OF A VALUED HOSPITALITY WORKER WITH A GOOD WORK ETHIC ?
A
- Integrity
- Emphasis of quality
- Discipline
- Sense of responsibility
- Sense of teamwork
