Responding to alarms

Question 1

What does E911 do if an employee does not seem to understand procedures during an alarm response?

Answer 1

E911 may ask the employee to put the manager on the phone to ensure procedure is followed.

Question 2

When should an officer enter a financial institution during an alarm response?

Answer 2

An officer should not enter until approached by a representative under normal circumstances.

Question 3

What is the procedure if a business representative fails to follow E911’s instructions?

Answer 3

The officer should locate a supervisor or manager to make them aware of the failure to follow instructions.

Question 4

What should employees do during an armed robbery according to the procedures?

Answer 4

Employees may activate the hold-up alarm if safe to do so and lock doors after perpetrators leave.

Question 5

How should officers respond to residential alarms according to the notes?

Answer 5

Officers should respond in a prudent and safe manner.

Question 6

What actions should an officer take upon arrival at a residential alarm scene?

Answer 6

The officer should advise E911, provide initial observations, and conduct a perimeter check.

Question 7

What should employees not discuss among themselves after a robbery?

Answer 7

Employees should not discuss the robbery or perpetrator description before giving statements.

Question 8

What should officers do if circumstances warrant during a residential alarm response?

Answer 8

Officers should attempt to contact a resident.

Question 9

How should officers respond to alarms at Automated Teller Machines (ATMs)?

Answer 9

Officers should respond in a systematic manner following specific procedures.

Question 10

What is the purpose of General Order 1976-01F?

Answer 10

To establish procedures for responding to alarms efficiently and ensuring officer safety.

Question 11

What locations are expected to be in compliance with Chapter 13 Licenses and Regulations?

Answer 11

Response locations for alarms at financial institutions, ATMs, businesses, and residential locations.

Question 12

Who administers, controls, and reviews UCG alarm system ordinances?

Answer 12

The Alarm Administrator designated by the Chief of Police.

Question 13

Define the term ‘False Alarm’ as mentioned in the notes.

Answer 13

An alarm dispatch request where no evidence of criminal activity is found after investigation.

Question 14

What type of alarm systems are used for alerting others of crimes in progress or immediate assistance?

Answer 14

Duress, holdup, panic, and medical alarms.

Question 15

How should officers respond to alarms at financial institutions and businesses according to the General Order 1976-01F?

Answer 15

Emergency responses only if circumstances suggest a prudent course of action.

Question 16

What should officers do upon arrival at the alarm scene?

Answer 16

Notify E911 and provide a brief assessment of initial observations if appropriate.

Question 17

Why should officers select observation positions allowing them to be out of sight of persons at the alarm location?

Answer 17

To minimize the risk of alerting suspects of the arrival of the police.

Question 18

What actions should back-up units take upon arrival at the area of the alarm?

Answer 18

Coordinate their locations and actions with the primary unit.

Question 19

What procedure must officers follow when responding with the use of emergency equipment?

Answer 19

Conduct emergency responses in accordance with General Order series 1983-01 Emergency and Pursuit Driving.

Question 20

When should officers respond to ATM alarms?

Answer 20

Officers may respond when circumstances suggest an emergency response is prudent.

Question 21

What should officers do when responding to ATMs inside shopping malls?

Answer 21

Officers need to enter the location to observe the ATM.

Question 22

What is the procedure for false alarm notifications made by residents or businesses?

Answer 22

E911 dispatcher will inform responding units, and alarm dispatches can only be cancelled by E911 with the incident number.

Question 23

What should officers do if dispatch by E911 to an alarm reveals criminal activity?

Answer 23

Officers should take a police report if documentable evidence of criminal activity exists.

Question 24

How should officers handle unsecured locations?

Answer 24

Officers should make every effort to secure unsecured locations if found during responses.

Question 25

What actions should officers take if a key holder refuses to respond?

Answer 25

An officer should note a ‘12R’ in the narrative, and the permit holder might face consequences.

Question 26

What should officers do if a location cannot be secured?

Answer 26

Officers should notify a supervisor of the unsecured location.

Question 27

How should officers clear an alarm call with no evidence of criminal activity?

Answer 27

Officers should clear the call with ‘12F’.

Question 28

When should officers use ‘12F’ to clear a call?

Answer 28

When there is no evidence of criminal activity or emergency on an alarm call.

Question 29

What should officers do regarding unsecured open doors with no criminal activity?

Answer 29

Officers should clear the call with ‘12F’.