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Sergeant Exam > Language access plan > Flashcards

Language access plan Flashcards

1
Q

Who is responsible for notifying the department in case of a conflict of interest or bias on the part of the interpreter?

A

The supervisor is responsible for notifying the department.

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2
Q

What is the primary priority during criminal interrogations and crime witness interviews?

A

Accuracy is a priority during these scenarios.

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3
Q

Why is accuracy important during criminal interrogations and crime witness interviews?

A

Statements may have evidentiary value and impact criminal prosecution.

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4
Q

When should LPDAIs or other language assistance services be used during interrogations or formal statements?

A

They should be used when legal rights could be adversely impacted.

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5
Q

What materials should be available in the suspect or witness’s primary language during interrogations or taking formal statements?

A

Miranda warnings and all other vital written materials.

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6
Q

What should be done if an investigation or interrogation is conducted in a language other than English?

A

Contact the LAC through the chain of command for transcription.

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7
Q

Who will review and respond to all language access complaints within the department?

A

The department’s Public Integrity Unit (PIU) will review and respond.

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8
Q

When should language assistance services be provided to LEP individuals filing complaints?

A

Assistance should be provided in their primary language.

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9
Q

What should the Public Integrity Unit investigator use when conducting interviews of LEP complainants or witnesses?

A

A LPDAI or other language assistance services.

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10
Q

How will the PIU provide notice of the disposition of any LEP complaint?

A

In the complainant’s primary language.

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11
Q

What should the PIU ensure if formal disciplinary charges result from a LEP complaint?

A

Language assistance services for any scheduled hearings.

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12
Q

Who will coordinate with the LAC to develop procedures to track complaints involving persons in need of language assistance services?

A

The Public Integrity Unit will coordinate.

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13
Q

Who is responsible for classifying department documents as vital or non-vital?

A

The LAC, at the direction of the Chief of Police, is responsible.

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14
Q

What are examples of documents considered vital and must be provided by law?

A

Complaint, consent, release, or waiver forms.

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15
Q

Who will be responsible for assessing if new department documents should be considered vital and translated?

A

The LAC will be responsible for this assessment.

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16
Q

What disposition code is used when language services are utilized by officers?

A

Code 5L

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17
Q

What should be added to the narrative by E911 when language services are used?

A

A statement describing the language used, services provided, and effectiveness.

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18
Q

How are individuals in need of language assistance tracked at department facilities?

A

Through an electronic visitor’s log available at public entry points or lobbies.

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19
Q

How should employees indicate the type of language assistance provided in the visitor log?

A

By specifying how the services were provided, such as Language Line or bilingual officer.

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20
Q

Who is responsible for maintaining records on community review and LEP contact data?

A

The Language Access Coordinator (LAC)

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21
Q

Which section is responsible for maintaining the LPDAI List for certification?

A

The Training Section

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22
Q

What is the purpose of the Language Access Plan?

A

To establish guidelines for effective communication with limited English proficient individuals.

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23
Q

Why is effective communication important according to the policy?

A

To ensure access to rights, obligations, and services, and to address safety and ethical challenges.

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24
Q

Who appoints the Language Access Coordinator (LAC) in the Lexington Police Department?

A

The Chief of Police appoints the LAC.

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25
Q

What is the role of a Lexington Police Department Authorized Interpreter (LPDAI)?

A

To interpret for others in certain situations.

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26
Q

What does LEP stand for?

A

Limited English Proficient.

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27
Q

What does the LPDAI List consist of?

A

A list of bilingual department employees authorized to act as interpreters.

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28
Q

What is the responsibility of the Language Access Coordinator (LAC)?

A

To coordinate and implement all aspects of the department’s services to LEP individuals.

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29
Q

Why should department employees avoid assumptions about an individual’s primary language?

A

Because an individual’s primary language may not be what is assumed; ascertain to ensure effective communication.

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30
Q

What does ‘Primary Language’ refer to?

A

An individual’s native tongue or the language in which they most effectively communicate.

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31
Q

What is the purpose of having a Translation Section in the Lexington Police Department Language Access Plan?

A

Purpose information is missing - please revise the notes to include this section.

32
Q

What does LEP stand for in the context of language services?

A

Limited English Proficiency

33
Q

Why is it important for the Lexington Police Department to provide language services?

A

To ensure all residents have meaningful access to services and assistance.

34
Q

What is the responsibility of department employees when encountering LEP individuals?

A

To attempt to identify the LEP individual’s primary language.

35
Q

When should telephonic interpretation services like Language Line be used?

A

During brief encounters or while awaiting in-person interpreters.

36
Q

What is the interpreter’s role when assisting in police interactions with LEP persons?

A

To serve as a neutral third party without inserting personal perspective.

37
Q

How can employees access Language Line Solutions for interpretation services?

A

By dialing 1-800-523-1786 and providing the required information.

38
Q

How should interpreters identify themselves?

A

Interpreters should identify themselves by name and ID number.

39
Q

What should be documented about interpreters?

A

Interpreter’s name and ID number should be documented in reports.

40
Q

What should employees do at the beginning of a call with an interpreter?

A

Explain the nature of the encounter and any special instructions.

41
Q

How should employees explain communication methods to interpreters?

A

Explain methods like passing a handset or using a speakerphone.

42
Q

What should employees avoid using when working with an interpreter?

A

Avoid slang, jargon, acronyms, and technical terms.

43
Q

How should employees indicate the end of a call to an interpreter?

A

By stating ‘end of call’ when the call is complete.

44
Q

What should employees do for 3-way calls with limited English proficient individuals?

A

Use the conference feature to connect to an interpreter first.

45
Q

In what circumstances can employees use temporary interpreters?

A

Exigent circumstances may require the use of temporary interpreters.

46
Q

What should be done once exigent circumstances have passed?

A

Employees should revert to general procedures or use Language Line service if needed.

47
Q

When can employees use family, friends, or bystanders for interpreting?

A

Only in very informal, non-confrontational contexts and for basic information.

48
Q

What are the E911 responsibilities when dealing with LEP individuals?

A

E911 should inform officers of LEP individuals, dispatch bilingual officers if available.

49
Q

What should officers do if they believe there is a conflict of interest with an interpreter?

A

Consult the highest ranking supervisor to decide if another interpreter is warranted.

50
Q

How should department employees notify the public about the availability of language assistance services?

A

Department employees will inform members of the public and post signage.

51
Q

What should be included in the signage posted at every department facility?

A

The signage should state that interpreters are available free of charge to LEP individuals.

52
Q

How is the availability of translated vital forms and documents for LEP individuals communicated?

A

It is communicated through posted notifications in the most commonly spoken languages.

53
Q

What training will the department provide to sworn and civilian employees regarding language assistance policies?

A

The training will cover LEP policies, identifying language needs, accessing interpreters, and cultural sensitivity.

54
Q

How often should the department conduct training on LEP policies for officers?

A

Training should be conducted at least every two years for officers.

55
Q

How are language skills of department employees willing to act as LPDAIs assessed?

A

Language skills are assessed according to proficiency standards defined by the ACTFL.

56
Q

What is the objective of the Advanced Language Program (ALP) for LPDAIs?

A

The objective is to provide assistance in attaining and maintaining a minimum ‘intermediate mid-level proficiency.’

57
Q

What are some requirements for an LPDAI interpreter to successfully complete ALP training?

A

They must demonstrate proficiency in both English and the target language and have knowledge of specialized terms.

58
Q

Who determines into what languages current and new department vital documents should be translated?

A

The LAC, at the direction of the Chief of Police.

59
Q

How are translations of documents reviewed and verified for quality?

A

Translations are reviewed and verified by another qualified translator or by a representative of the LEP group.

60
Q

What is the responsibility of the LAC regarding translated vital or non-vital documents?

A

To ensure all translated documents are available to employees and the general public.

61
Q

Who is responsible for supervising the department’s website content related to serving LEP persons?

A

The LAC.

62
Q

What is the process for making requests for translation of non-vital department documents?

A

Requests must be made to the LAC and approved by the Chief of Police.

63
Q

What action is taken when correspondence is received in a language other than English?

A

It will be translated into English, and if a complaint, forwarded to the Public Integrity Unit.

64
Q

How does the LAC coordinate the translation process for specific documents needed in investigations?

A

A written request is forwarded to the LAC for review and approval.

65
Q

What factors are considered in prioritizing non-English translations of documents?

A

Proportion of LEP persons, frequency of contact with the department, and nature of the documents.

66
Q

What must interpreters understand and adhere to without deviating into other roles?

A

Interpreter role

67
Q

What happens to employees after successful completion of ALP training?

A

Scheduled for assessment in accordance with ACTFL

68
Q

What pay will officers placed on the LPDAI List receive?

A

Specialist pay in accordance with collective bargaining agreements

69
Q

What should officers receiving specialist pay not refuse to provide when available and requested?

A

Language assistance

70
Q

Who is responsible for coordinating the annual refresher training for LPDAIs?

A

Training Section with assistance from the LAC

71
Q

How often will LPDAIs be assessed to ensure they meet and maintain the minimum language proficiency level?

A

Minimum of every 3 years

72
Q

Who is responsible for maintaining a record of qualifications, training, or certifications of LPDAIs?

A

Training Section

73
Q

What is the purpose of the annual review of the LEP population conducted by the LAC?

A

Update the language access plan with any noted changes

74
Q

Who is responsible for developing the department’s LEP tracking and data collection procedures?

A

LAC

75
Q

What should officers include in an electronic case report when handling assignments involving LEP contacts?

A

Letters ‘LEP’ along with language used and service provided

Sergeant Exam (108 decks)

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