Language access plan

Question 1

Who is responsible for notifying the department in case of a conflict of interest or bias on the part of the interpreter?

Answer 1

The supervisor is responsible for notifying the department.

Question 2

What is the primary priority during criminal interrogations and crime witness interviews?

Answer 2

Accuracy is a priority during these scenarios.

Question 3

Why is accuracy important during criminal interrogations and crime witness interviews?

Answer 3

Statements may have evidentiary value and impact criminal prosecution.

Question 4

When should LPDAIs or other language assistance services be used during interrogations or formal statements?

Answer 4

They should be used when legal rights could be adversely impacted.

Question 5

What materials should be available in the suspect or witness’s primary language during interrogations or taking formal statements?

Answer 5

Miranda warnings and all other vital written materials.

Question 6

What should be done if an investigation or interrogation is conducted in a language other than English?

Answer 6

Contact the LAC through the chain of command for transcription.

Question 7

Who will review and respond to all language access complaints within the department?

Answer 7

The department’s Public Integrity Unit (PIU) will review and respond.

Question 8

When should language assistance services be provided to LEP individuals filing complaints?

Answer 8

Assistance should be provided in their primary language.

Question 9

What should the Public Integrity Unit investigator use when conducting interviews of LEP complainants or witnesses?

Answer 9

A LPDAI or other language assistance services.

Question 10

How will the PIU provide notice of the disposition of any LEP complaint?

Answer 10

In the complainant’s primary language.

Question 11

What should the PIU ensure if formal disciplinary charges result from a LEP complaint?

Answer 11

Language assistance services for any scheduled hearings.

Question 12

Who will coordinate with the LAC to develop procedures to track complaints involving persons in need of language assistance services?

Answer 12

The Public Integrity Unit will coordinate.

Question 13

Who is responsible for classifying department documents as vital or non-vital?

Answer 13

The LAC, at the direction of the Chief of Police, is responsible.

Question 14

What are examples of documents considered vital and must be provided by law?

Answer 14

Complaint, consent, release, or waiver forms.

Question 15

Who will be responsible for assessing if new department documents should be considered vital and translated?

Answer 15

The LAC will be responsible for this assessment.

Question 16

What disposition code is used when language services are utilized by officers?

Answer 16

Code 5L

Question 17

What should be added to the narrative by E911 when language services are used?

Answer 17

A statement describing the language used, services provided, and effectiveness.

Question 18

How are individuals in need of language assistance tracked at department facilities?

Answer 18

Through an electronic visitor’s log available at public entry points or lobbies.

Question 19

How should employees indicate the type of language assistance provided in the visitor log?

Answer 19

By specifying how the services were provided, such as Language Line or bilingual officer.

Question 20

Who is responsible for maintaining records on community review and LEP contact data?

Answer 20

The Language Access Coordinator (LAC)

Question 21

Which section is responsible for maintaining the LPDAI List for certification?

Answer 21

The Training Section

Question 22

What is the purpose of the Language Access Plan?

Answer 22

To establish guidelines for effective communication with limited English proficient individuals.

Question 23

Why is effective communication important according to the policy?

Answer 23

To ensure access to rights, obligations, and services, and to address safety and ethical challenges.

Question 24

Who appoints the Language Access Coordinator (LAC) in the Lexington Police Department?

Answer 24

The Chief of Police appoints the LAC.

Question 25

What is the role of a Lexington Police Department Authorized Interpreter (LPDAI)?

Answer 25

To interpret for others in certain situations.

Question 26

What does LEP stand for?

Answer 26

Limited English Proficient.

Question 27

What does the LPDAI List consist of?

Answer 27

A list of bilingual department employees authorized to act as interpreters.

Question 28

What is the responsibility of the Language Access Coordinator (LAC)?

Answer 28

To coordinate and implement all aspects of the department’s services to LEP individuals.

Question 29

Why should department employees avoid assumptions about an individual’s primary language?

Answer 29

Because an individual's primary language may not be what is assumed; ascertain to ensure effective communication.

Question 30

What does 'Primary Language' refer to?

Answer 30

An individual's native tongue or the language in which they most effectively communicate.

Question 31

What is the purpose of having a Translation Section in the Lexington Police Department Language Access Plan?

Answer 31

Purpose information is missing - please revise the notes to include this section.

Question 32

What does LEP stand for in the context of language services?

Answer 32

Limited English Proficiency

Question 33

Why is it important for the Lexington Police Department to provide language services?

Answer 33

To ensure all residents have meaningful access to services and assistance.

Question 34

What is the responsibility of department employees when encountering LEP individuals?

Answer 34

To attempt to identify the LEP individual's primary language.

Question 35

When should telephonic interpretation services like Language Line be used?

Answer 35

During brief encounters or while awaiting in-person interpreters.

Question 36

What is the interpreter's role when assisting in police interactions with LEP persons?

Answer 36

To serve as a neutral third party without inserting personal perspective.

Question 37

How can employees access Language Line Solutions for interpretation services?

Answer 37

By dialing 1-800-523-1786 and providing the required information.

Question 38

How should interpreters identify themselves?

Answer 38

Interpreters should identify themselves by name and ID number.

Question 39

What should be documented about interpreters?

Answer 39

Interpreter's name and ID number should be documented in reports.

Question 40

What should employees do at the beginning of a call with an interpreter?

Answer 40

Explain the nature of the encounter and any special instructions.

Question 41

How should employees explain communication methods to interpreters?

Answer 41

Explain methods like passing a handset or using a speakerphone.

Question 42

What should employees avoid using when working with an interpreter?

Answer 42

Avoid slang, jargon, acronyms, and technical terms.

Question 43

How should employees indicate the end of a call to an interpreter?

Answer 43

By stating 'end of call' when the call is complete.

Question 44

What should employees do for 3-way calls with limited English proficient individuals?

Answer 44

Use the conference feature to connect to an interpreter first.

Question 45

In what circumstances can employees use temporary interpreters?

Answer 45

Exigent circumstances may require the use of temporary interpreters.

Question 46

What should be done once exigent circumstances have passed?

Answer 46

Employees should revert to general procedures or use Language Line service if needed.

Question 47

When can employees use family, friends, or bystanders for interpreting?

Answer 47

Only in very informal, non-confrontational contexts and for basic information.

Question 48

What are the E911 responsibilities when dealing with LEP individuals?

Answer 48

E911 should inform officers of LEP individuals, dispatch bilingual officers if available.

Question 49

What should officers do if they believe there is a conflict of interest with an interpreter?

Answer 49

Consult the highest ranking supervisor to decide if another interpreter is warranted.

Question 50

How should department employees notify the public about the availability of language assistance services?

Answer 50

Department employees will inform members of the public and post signage.

Question 51

What should be included in the signage posted at every department facility?

Answer 51

The signage should state that interpreters are available free of charge to LEP individuals.

Question 52

How is the availability of translated vital forms and documents for LEP individuals communicated?

Answer 52

It is communicated through posted notifications in the most commonly spoken languages.

Question 53

What training will the department provide to sworn and civilian employees regarding language assistance policies?

Answer 53

The training will cover LEP policies, identifying language needs, accessing interpreters, and cultural sensitivity.

Question 54

How often should the department conduct training on LEP policies for officers?

Answer 54

Training should be conducted at least every two years for officers.

Question 55

How are language skills of department employees willing to act as LPDAIs assessed?

Answer 55

Language skills are assessed according to proficiency standards defined by the ACTFL.

Question 56

What is the objective of the Advanced Language Program (ALP) for LPDAIs?

Answer 56

The objective is to provide assistance in attaining and maintaining a minimum 'intermediate mid-level proficiency.'

Question 57

What are some requirements for an LPDAI interpreter to successfully complete ALP training?

Answer 57

They must demonstrate proficiency in both English and the target language and have knowledge of specialized terms.

Question 58

Who determines into what languages current and new department vital documents should be translated?

Answer 58

The LAC, at the direction of the Chief of Police.

Question 59

How are translations of documents reviewed and verified for quality?

Answer 59

Translations are reviewed and verified by another qualified translator or by a representative of the LEP group.

Question 60

What is the responsibility of the LAC regarding translated vital or non-vital documents?

Answer 60

To ensure all translated documents are available to employees and the general public.

Question 61

Who is responsible for supervising the department's website content related to serving LEP persons?

Answer 61

The LAC.

Question 62

What is the process for making requests for translation of non-vital department documents?

Answer 62

Requests must be made to the LAC and approved by the Chief of Police.

Question 63

What action is taken when correspondence is received in a language other than English?

Answer 63

It will be translated into English, and if a complaint, forwarded to the Public Integrity Unit.

Question 64

How does the LAC coordinate the translation process for specific documents needed in investigations?

Answer 64

A written request is forwarded to the LAC for review and approval.

Question 65

What factors are considered in prioritizing non-English translations of documents?

Answer 65

Proportion of LEP persons, frequency of contact with the department, and nature of the documents.

Question 66

What must interpreters understand and adhere to without deviating into other roles?

Answer 66

Interpreter role

Question 67

What happens to employees after successful completion of ALP training?

Answer 67

Scheduled for assessment in accordance with ACTFL

Question 68

What pay will officers placed on the LPDAI List receive?

Answer 68

Specialist pay in accordance with collective bargaining agreements

Question 69

What should officers receiving specialist pay not refuse to provide when available and requested?

Answer 69

Language assistance

Question 70

Who is responsible for coordinating the annual refresher training for LPDAIs?

Answer 70

Training Section with assistance from the LAC

Question 71

How often will LPDAIs be assessed to ensure they meet and maintain the minimum language proficiency level?

Answer 71

Minimum of every 3 years

Question 72

Who is responsible for maintaining a record of qualifications, training, or certifications of LPDAIs?

Answer 72

Training Section

Question 73

What is the purpose of the annual review of the LEP population conducted by the LAC?

Answer 73

Update the language access plan with any noted changes

Question 74

Who is responsible for developing the department's LEP tracking and data collection procedures?

Answer 74

LAC

Question 75

What should officers include in an electronic case report when handling assignments involving LEP contacts?

Answer 75

Letters 'LEP' along with language used and service provided