Lesson 3 social media flashcards- Matanah A.
Behavioral Segmentation
Groups people based on how they act and what they want. Behavioral factors include the benefits the group wants, patterns of usage of the brand’s products or services, and how often they engage with the brand on social media.
Benchmarking
A process of measuring the performance of a company’s products, services, or processes against those of another business considered to be the best in the industry, aka “best in class.” The point of benchmarking is to identify internal opportunities for improvement.
Brand Butler
The idea is to provide services around a main product or service to help consumers save time and take care of other issues more efficiently.
Brand jacking
An activity whereby someone acquires or otherwise assumes the online identify of another entity for the purposes of acquiring that person’s or business’ brand equity.
Demographic segmentation
Groups people based on certain personal attributes.Ex: age, gender, marital status, number of children, ethnic background, income, religion, educational level.
Elevator pitch
Is a short statement of what the company, brand or product does to fulfill a need for a persona. An elevator pitch should be short, interesting, and memorable.
Geographic segmentation
Groups people based on their location. Some social media sites might have viewers from various locations.
Persona
A fictional, perceived personality or a personal or public representation of a role. It comes from the Latin persona, meaning mask or character.
Positioning
Refers to the place that a brand occupies in the minds of the customers and how it is distinguished from the products of the competitors and different from the concept of brand awareness.
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Someone who occupies a position on behalf of someone else, such as a deputy during the absence of the superior office.
Psychographic segmentation
Groups people based on their lifestyle. Psychographic factors include activities, interests, personality, opinions, and values. Psychographic data gives a rich picture of who the real person is behind consumer decisions.
Return on Engagement (ROE)
The ROE measures things like awareness, relationships, loyalty, and retention of customers, business partners, and employees.
Share of conversation
The percentage of mentions the particular brand receives in relation to the broader conversation.
Social media audit
Is an orderly examination of social data to help you discover, categorize, and assess all the social conversations about your company, brands, and the competition on social media. By gathering current data, an audit provides a unique opportunity to see an overview of your current social media landscape, if one exists. It can also help you to get a strategy back on track if it has gone astray.
SWOT analysis
SWOT stands for strength, weakness, opportunities, and threats. A SWOT analysis helps you to identify your company’s internal strength and weakness, and to examine external opportunities and threats.