Lesson 2 Vocab(Loudney Aurelien) Flashcards
Visual style
Refers to what content looks like on social media platforms.
Crowdsourcing
Refers to the process of asking a large group of people to brainstorm new ideas for product, services, or even content.
Divisional arrangement
Employees are grouped together based on some factor such as geographic location, product lines, or even customer demographics.
Executive buy-in
The first step in a full-scale adoption of social media into a business is to obtain owner, c-suite executive, or even board member buy-in for social media initiatives.
Flat organizational structure
also called horizontal structures, usually do not have executives, managers, seniority, job titles.
Functional arrangement
usually has a central manager for communication with other departments
Hybrid organizational structure
combine traditional hierarchical structures with flat structures to be more efficient or increase productivity in some areas by increasing communication and collaboration
Matrix arrangement
Employees are grouped together combining functional and divisional groupings
Social characters
might be a real person, a made-up person, or even a mascot that represents the company
Business to business (B2B)
communication is both inbound and outbound communication between a business and other businesses, such as partners, resellers, distributors, or even competitors on social media
Brand recognition
is how well consumers can correctly identify your business, brand, or products just by viewing product images, a company logo, tag line, packaging or advertising
Business to consumer (B2C)
communication is all outbound communication the business publishes for consumers
Company culture
refers to the behaviors, beliefs, and practices of all employees that contribute to the work environment inside the company
Consumer to business (C2B)
communication is inbound from the customer to the business
Consumer to consumer (C2C)
communication is two-way communication between consumers