12.5.1.6. staff training

Question 1

Name the advantages for the retailer/distributor, the team & customers if the staff is getting trained ?

Answer 1

HS

Advantages:

• Higher confidence / enthusiasm of staff
• Stronger relationship between all

Question 2

Where is staff training a common thing?

Give 3 premises!

Answer 2

SSF

1. ) Specialist wine shops
2. ) Special wine bars
3. ) Fine dining restaurants

= lots of interactions with customers

Question 3

Where is staff training an uncommon thing?

Answer 3

Supermarkets = little interaction with customers