Conflict Resolution Strategies

Question 1

What should you do before following the conflict resolution process?

Answer 1

Set ground rules and agree to follow the same strategy

Use neutral arguments

Question 2

What is the first step in a conflict resolution process?

Answer 2

Define the problem

Use “I” statements not “you” statements

Question 3

What is the second step in a conflict resolution process?

Answer 3

Be clear
Avoid arguments from emotion
Avoid personal attacks

Question 4

Why is listening carefully a step in a conflict resolution process?

Answer 4

So you can understand another person’s solution and not argue

Question 5

What is the fourth step in a conflict resolution process?

Answer 5

Agreeing on shared values by establishing common ground
Setting boundaries
Prioritizing needs and wants

Question 6

What is brainstorming in a conflict resolution process?

Answer 6

Thinking of suggestions and negotiating priorities

*Withdraw if progress is not made

Question 7

What is the compromise resolution?

Answer 7

Give a little, gain a little

Move toward a common goal

Question 8

What is the arbitration resolution?

Answer 8

Neutral 3rd party decides outcome

All parties agree to decision

Question 9

What is the mediation resolution?

Answer 9

Neutral 3rd party help facilitate conversation

Helps to reach joint solution

Question 10

What is the agree to disagree resolution?

Answer 10

Both sides walk away

No solution reach but no arguing allowed

Question 11

What is the complete path of conflict resolution?

Answer 11

Define problem, propose solution, listen carefully, agree on shared values, brainstorm, and agree on a resolution