Building Communication Skills Flashcards
1
Q
What are some speaking skills?
A
How loud or soft someone is speaking
Using emphasis and inflections to help convey attitude
2
Q
What is is the importance of “I” in messages?
A
“You” messages are blaming and can lead to fights
“I” messages remain calm, firm, and polite while expressing feelings
3
Q
How can you actively listen?
A
Paraphrasing
Clarifying by asking questions
Encouraging by using signals
Empathizing by showing understanding
4
Q
How is nonverbal language important?
A
Contradicting verbal messages can make confusing messages
Nonverbal messages are more powerful
Have nonverbal awareness
