Communication Process Flashcards
What is verbal communication?
Messages sent with words via online or face to face
What is non verbal communication?
Messages sent without words, including facial expressions and gestures + drawings
What are the roles of sending messages?
Sender gives message to Receiver
Receiver gives feedback to Sender
What is effective communication?
Message has desired effect on reciever
What is ineffective communication?
Message has no or undesired, unexpected, or unknown effect on the receiver
What can good communication do?
Prevent misunderstandings
Builds healthy relationships
Allows for expression
What are barriers to effective communication?
Unclear messages
Stereotyping when the receiver assumes they know what the message will be
Language
What are barriers to effective communication? (Lack of…)
Lack of feedback
Interruptions/distractions
Physical distractions or atmosphere
How can poor listening be a problem to communication?
Message is unclear or incomplete
Free time
How can the wrong channel create ineffective communication?
Confusing and lose effectiveness
Lengthy verbal instructions instead of writing
