Conflict Resolution Factors Flashcards
What is conflict resolution?
A method or process of finding a solution that satisfies everyone
Engages all parties by negotiation and diplomacy
How can personal attitudes be a factor?
How do the people involved feel about the issue?
Prejudices/biases
Prior experience
Level of importance
How can attitudes also be an issue?
Controlling attitudes of other people can cause other problems with power
Should work conflicts be handled similarly to personal ones?
Personal conflicts may need to be handled differently than work conflicts
What questions can be used?
What is the severity of the conflict?
Can it be resolved easily?
Will it take a lot of sacrifice?
How heated can the conflict get?
How can capability of the people involved be a factor?
What are the communication skills of the people?
Does everyone have the time, money, and support to work on the conflict?
