Management Skills- HMPD Flashcards
What is management?
Getting work done through people, achieving objectives by planning, organising, coordinating, directing, and controlling activities efficiently.
What are the implementation functions of management?
Execution of activities, manpower deployment, resource allocation, and processing of information.
What are the main managerial functions?
Planning, implementation, and evaluation, supported by decision-making, monitoring, supervision, delegation, communication, and problem-solving.
What is motivation in management?
An inner impulse that inspires an individual to work or act in a goal-oriented manner, driving energy and enthusiasm.
What are the levels of motivation?
Level 1: Basic necessities (food, shelter); Level 2: Social needs (companionship, respect); Level 3: Personal satisfaction (fulfilment, comfort).
What are work motivators?
Nature of work, responsibility, achievement, recognition, advancement, and self-improvement.
What are common work dissatisfiers?
Unclear goals, inefficient administration, poor communication, inadequate supervision, lack of recognition, poor remuneration, and working conditions.
Why is setting objectives for a health team important?
Consulting team members ensures cooperation, prevents obstruction, and motivates workers to align with shared goals.
What is employee engagement?
The commitment of staff to organisational goals, motivated to contribute to success, enhancing their well-being.
What are the four enablers of employee engagement?
Strategic narrative, engaging managers, employee voice, and integrity.
How can good engagement be achieved?
Setting expectations, transparency, providing feedback, and management interacting with employees to understand challenges.
What is delegation?
Conferring authority and responsibility to a subordinate to perform specified tasks while maintaining accountability.
What are the advantages of delegation?
Saves time, ensures work is done, improves subordinates’ knowledge and skills, and motivates staff.
What are the disadvantages of delegation?
Poor delegation can lead to mistakes, overburdening subordinates, or tasks being poorly executed.
What are guidelines for effective delegation?
Be clear about tasks, select capable personnel, inform colleagues, provide support, and follow up on progress.
What is supervision?
Ensuring work is done according to objectives and plans, helping employees improve knowledge and skills for quality service delivery.
What is the purpose of supervision?
To guide and support staff, provide leadership, renew enthusiasm, and identify training needs.
What are characteristics of adequate supervision?
Regular and timely, based on targets, with knowledgeable supervisors who command respect and act culturally appropriately.
What are the responsibilities of a supervisor?
Setting performance objectives, designing checklists, scheduling activities, and providing feedback.
What are the steps in supervision?
Identify activities, prioritise, determine indicators, develop checklists, collect data, assess performance, and provide feedback.
What is strategic narrative in employee engagement?
Helping staff understand the organisation’s past, present, and future to align them with its goals.
What is employee voice?
Encouraging an open culture where employees feel heard and valued.
What is the role of integrity in management?
Maintaining trust by keeping promises and reflecting organisational values in behaviour.
What is the rationale for supervision?
To maintain quality of work, address employee challenges, and ensure organisational objectives are met.
What are the steps in the process of effective delegation?
List tasks, identify necessary skills, decide tasks to delegate, select suitable staff, and train if necessary.
What is the educational purpose of supervision?
Helping employees enhance their skills and knowledge to meet job requirements and deliver quality services.
What is the significance of motivation in management?
Motivation drives employees to work enthusiastically and effectively towards achieving goals.
How does poor remuneration affect work motivation?
It leads to dissatisfaction, reduced productivity, and a lack of commitment among staff.
What is the role of feedback in supervision?
Feedback helps employees improve performance, aligns work with objectives, and provides recognition for achievements.
What is the effect of disengaged employees on organisations?
Increased absenteeism, reduced productivity, and poor staff attitudes.
