Management Skills- HMPD

Question 1

What is management?

Answer 1

Getting work done through people, achieving objectives by planning, organising, coordinating, directing, and controlling activities efficiently.

Question 2

What are the implementation functions of management?

Answer 2

Execution of activities, manpower deployment, resource allocation, and processing of information.

Question 3

What are the main managerial functions?

Answer 3

Planning, implementation, and evaluation, supported by decision-making, monitoring, supervision, delegation, communication, and problem-solving.

Question 4

What is motivation in management?

Answer 4

An inner impulse that inspires an individual to work or act in a goal-oriented manner, driving energy and enthusiasm.

Question 5

What are the levels of motivation?

Answer 5

Level 1: Basic necessities (food, shelter); Level 2: Social needs (companionship, respect); Level 3: Personal satisfaction (fulfilment, comfort).

Question 6

What are work motivators?

Answer 6

Nature of work, responsibility, achievement, recognition, advancement, and self-improvement.

Question 7

What are common work dissatisfiers?

Answer 7

Unclear goals, inefficient administration, poor communication, inadequate supervision, lack of recognition, poor remuneration, and working conditions.

Question 8

Why is setting objectives for a health team important?

Answer 8

Consulting team members ensures cooperation, prevents obstruction, and motivates workers to align with shared goals.

Question 9

What is employee engagement?

Answer 9

The commitment of staff to organisational goals, motivated to contribute to success, enhancing their well-being.

Question 10

What are the four enablers of employee engagement?

Answer 10

Strategic narrative, engaging managers, employee voice, and integrity.

Question 11

How can good engagement be achieved?

Answer 11

Setting expectations, transparency, providing feedback, and management interacting with employees to understand challenges.

Question 12

What is delegation?

Answer 12

Conferring authority and responsibility to a subordinate to perform specified tasks while maintaining accountability.

Question 13

What are the advantages of delegation?

Answer 13

Saves time, ensures work is done, improves subordinates’ knowledge and skills, and motivates staff.

Question 14

What are the disadvantages of delegation?

Answer 14

Poor delegation can lead to mistakes, overburdening subordinates, or tasks being poorly executed.

Question 15

What are guidelines for effective delegation?

Answer 15

Be clear about tasks, select capable personnel, inform colleagues, provide support, and follow up on progress.

Question 16

What is supervision?

Answer 16

Ensuring work is done according to objectives and plans, helping employees improve knowledge and skills for quality service delivery.

Question 17

What is the purpose of supervision?

Answer 17

To guide and support staff, provide leadership, renew enthusiasm, and identify training needs.

Question 18

What are characteristics of adequate supervision?

Answer 18

Regular and timely, based on targets, with knowledgeable supervisors who command respect and act culturally appropriately.

Question 19

What are the responsibilities of a supervisor?

Answer 19

Setting performance objectives, designing checklists, scheduling activities, and providing feedback.

Question 20

What are the steps in supervision?

Answer 20

Identify activities, prioritise, determine indicators, develop checklists, collect data, assess performance, and provide feedback.

Question 21

What is strategic narrative in employee engagement?

Answer 21

Helping staff understand the organisation’s past, present, and future to align them with its goals.

Question 22

What is employee voice?

Answer 22

Encouraging an open culture where employees feel heard and valued.

Question 23

What is the role of integrity in management?

Answer 23

Maintaining trust by keeping promises and reflecting organisational values in behaviour.

Question 24

What is the rationale for supervision?

Answer 24

To maintain quality of work, address employee challenges, and ensure organisational objectives are met.

Question 25

What are the steps in the process of effective delegation?

Answer 25

List tasks, identify necessary skills, decide tasks to delegate, select suitable staff, and train if necessary.

Question 26

What is the educational purpose of supervision?

Answer 26

Helping employees enhance their skills and knowledge to meet job requirements and deliver quality services.

Question 27

What is the significance of motivation in management?

Answer 27

Motivation drives employees to work enthusiastically and effectively towards achieving goals.

Question 28

How does poor remuneration affect work motivation?

Answer 28

It leads to dissatisfaction, reduced productivity, and a lack of commitment among staff.

Question 29

What is the role of feedback in supervision?

Answer 29

Feedback helps employees improve performance, aligns work with objectives, and provides recognition for achievements.

Question 30

What is the effect of disengaged employees on organisations?

Answer 30

Increased absenteeism, reduced productivity, and poor staff attitudes.