Why a Complaints Procedure is Needed Flashcards
1
Q
Customers know how to…
A
complain and who to contact
2
Q
Customers know the process…
A
and the timeline is shared with customers.
3
Q
Created feedback to be…
A
analysed and can be used to improve the complaints service.
4
Q
Can create a positive image of…
A
the organisation if there is a effective complaints procedure.
5
Q
Customers are aware of their rights…
A
they will also be made aware of any next steps if they’re still not unhappy.
6
Q
Customers will keep going back to the organisation if…
A
the complaints process is effective and their complaint is dealt with in a positive friendly manner.
