Consequences of Poor/Ineffective Customer Care Flashcards
1
Q
Loss of customers to…
A
competitors, reducing sales and market share.
2
Q
A negative reputation or image meaning it is increasingly…
A
difficult to attract new customers.
3
Q
Low morale amongst staff due to a high level of…
A
complaints perhaps leading to a higher level of stuff turnover. It also may mean that the organisation lacks the ability to build a consistent team of staff which may affect its’ ability to meet targets and goals long term.
4
Q
Loss of competitive edge meaning…
A
the organisation is unable to compete effectively with its’ rivals.
5
Q
Ultimately the long term success and …
A
survival of the organisation may be threatened.
