Consequences of Poor Communication Flashcards
1
Q
Demotivated staff who lack…
A
the information to perform their jobs effectively.
2
Q
Poor relationships with customers and suppliers leading…
A
to a negative reputation and possible loss of business.
3
Q
High staff turnover as staff leave dissatisfied with their work in the organisation - …
A
which will increase recruitment and training costs and preventing a committed team from being established.
4
Q
Resentment from staff towards management as they will feel…
A
excluded from decision-making and from the flow of information in the business.
5
Q
High level of error and complaints in the organisation, both from customers and between employees, …
A
due to staff being poorly informed and lacking motivation resulting in loss of competitive edge for the business.
