The Role of an Admin Assistant (The 5 C's)

Question 1

Competence

Answer 1

Have a knowledge of the organisation’s products or services.

Question 2

Confidence

Answer 2

Smile, keep eye contact and display positive body language.

Question 3

Concern

Answer 3

Listen attentively to what the customer has to say.

Question 4

Courtesy

Answer 4

Be polite and don’t argue with a customer even if they are shouting or being abusive.

Question 5

Communication

Answer 5

Ask questions, take notes and keep the customer informed.