Benefits of Effective Customer Care Flashcards
1
Q
Increased customer loyalty meaning…
A
retention of existing customers and higher sales.
2
Q
A positive reputation for the…
A
organisation arising from satisfied customers which may then help to attract new customers.
3
Q
Satisfied customers means satisfied and motivated staff. This can
A
support greater staff productivity in the business and also means staff remain with the business therefore lowering recruitment and training costs for the organisation.
4
Q
Loyal customers and staff will…
A
give the organisation the ability to compete effectively in their market and look to increase their market share.
