9.5 Manage Team (Resource MGMT) Flashcards

1
Q

what is 9.5 manage team?

A
  1. tracking team member performance
  2. providing feedback
  3. resolving issues
  4. managing team changes

to optimize project performance

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2
Q

what is the key benefit to 9.5 manage team?

A
  1. influence team behavior
  2. manages conflict
  3. resolves issues
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3
Q

when is 9.5 manage team performed during a project?

A

throughout

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4
Q

9.5 manage team - inputs

A
  1. project management plan (1)
  2. project documents (4)
  3. work performance reports
  4. team performance assessments
  5. EEF’s
  6. OPA’s
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5
Q

what project management plan inputs are relevant to 9.5 manage team?

A

a. resource management plan

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6
Q

what project document inputs are relevant to 9.5 manage team?

A

a. issue log
b. lessons learned register
c. project team assignments
d. team charter

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7
Q

what are work performance reports?

A

the representation of work performance information intended to generate decisions, actions or awareness

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8
Q

what EEF inputs are relevant to 9.5 manage team?

A

human resources management policies

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9
Q

what OPA inputs are relevant to 9.5 manage team?

A
  1. certificates of appreciation
  2. corporate apparel
  3. other organizational prerequisites
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10
Q

9.5 manage team - tools and techniques

A
  1. interpersonal and team skills (5)

2. PMIS

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11
Q

what interpersonal and team skills tools and techniques are relevant to 9.5 manage team?

A

a. conflict management
b. decision making
c. emotional intelligence
d. influencing
e. leadership

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12
Q

what are the 5 general techniques for resolving conflict?

A
  1. withdraw/avoid
  2. smooth/accommodate
  3. compromise/reconcile
  4. force/direct
  5. collaborate/problem solve
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13
Q

what are some guidelines for decision making?

A
  1. focus on the goal to be served
  2. follow a decision-making process
  3. study the environmental factors
  4. analyze available information
  5. stimulate team creativity
  6. account for risk
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14
Q

what are key influencing skills?

A
  1. ability to be persuasive
  2. clearly articulating points and positions
  3. active and effective listening
  4. awareness/consideration of various perspectives
  5. gathering information to address issues and reach agreements, maintaining trust
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15
Q

what are examples of PMIS tools and techniques relevant to 9.5 manage team?

A
  1. resource management

2. scheduling software

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16
Q

9.5 manage team - outputs

A
  1. change requests
  2. project management plan updates (3)
  3. project document updates (3)
  4. EEF updates
17
Q

what project management plan update outputs are relevant to 9.5 manage team?

A

a. resource management plan
b. schedule baseline
c. cost baseline

18
Q

what project document update outputs are relevant to 9.5 manage team?

A

a. issue log
b. lessons learned register
c. project team assignments

19
Q

what updates to EEF’s are outputs for 9.5 manage team?

A
  1. input to organization performance appraisals

2. personnel skill