13.3 Manage Stakeholder Engagement (Stakeholder MGMT)

Question 1

what is 13.3 manage stakeholder engagement? (2)

Answer 1

1. process of communicating/working with stakeholder to meet their needs/expectations, address issues and foster appropriate stakeholder involvement
2. ensures stakeholder clearly understand project goals, objectives, benefits, risks and how their contribution will enhance project success

Question 2

what is the key benefit to 13.3 manage stakeholder engagement?

Answer 2

allows PM to increase support and minimize resistance from stakeholders

Question 3

when is 13.3 manage stakeholder engagement performed during a project?

Answer 3

throughout

Question 4

13.3 manage stakeholder engagement - inputs (4)

Answer 4

1. project management plan (4)
2. project documents (4)
3. EEFs
4. OPAs

Question 5

what project management plan inputs are relevant to 13.3 manage stakeholder engagement? (4)

Answer 5

a. communications management plan
b. risk management plan
c. stakeholder engagement plan
d. change management plan

Question 6

what project document inputs are relevant to 13.3 manage stakeholder engagement? (4)

Answer 6

a. change log
b. issue log
c. lessons learned register
d. stakeholder register

Question 7

what EEF inputs are relevant to 13.3 manage stakeholder engagement? (6)

Answer 7

1. org culture, political climate, governance structure
2. personnel administration policies
3. stakeholder risk thresholds
4. established communication channels
5. global, regional, local trends practices or habits
6. geographic distribution of facilities and resources

Question 8

what OPA inputs are relevant to 13.3 manage stakeholder engagement? (5)

Answer 8

1. social media, ethics, security policies
2. issue, risk, change and data management policies
3. communication requirements
4. develop, exchange, storage, retrieval of information guidelines
5. previous similar project information

Question 9

13.3 manage stakeholder engagement - tools and techniques (5)

Answer 9

1. expert judgement
2. communication skills (feedback)
3. interpersonal and team skills (5)
4. ground rules
5. meetings

Question 10

what interpersonal and team skills tools and techniques are relevant to 13.3 manage stakeholder engagement? (5)

Answer 10

a. conflict management
b. cultural awareness
c. negotiation
d. observations/conversations
e. political awareness

Question 11

13.3 manage stakeholder engagement - outputs (3)

Answer 11

1. change requests
2. project management plan updates (2)
3. project document updates (4)

Question 12

what project management plan update outputs are relevant to 13.3 manage stakeholder engagement? (2)

Answer 12

a. communications management plan

b. stakeholder engagement plan

Question 13

what project document update outputs are relevant to 13.3 manage stakeholder engagement? (4)

Answer 13

a. change log
b. issue log
c. lessons learned register
d. stakeholder register