8.2 Manage Quality (Project Quality MGMT) Flashcards
what is 8.2 manage quality?
- translating the quality management plan into executable quality activities that incorporate the organization’s quality policies into the project
- uses data and results from control quality to reflect the overall quality state of the project to the stakeholders
what is the key benefit to 8.2 manage quality?
increases the probability of meeting the quality objectives as well as identifying ineffective processes and causes of poor quality
8.2 manage quality - inputs
- project management plan (1)
- project documents (4)
- organizational process assets
what project management plan inputs are relevant for 8.2 manage quality?
a. quality management plan
what project document inputs are relevant for 8.2 manage quality?
a. lessons learned register
b. quality control measurements
c. quality metrics
d. risk reports
8.2 manage quality - tools and techniques
- data gathering (1)
- data analysis (4)
- decision making (1)
- data representation 6)
- audits
- design for X
- problem solving
- quality improvement methods
what data gathering tools and techniques are relevant for 8.2 manage quality?
a. checklists
what data analysis tools and techniques are relevant for 8.2 manage quality?
a. alternative analysis
b. document analysis
c. process analysis
d. root cause analysis
what decision making tools and techniques are relevant for 8.2 manage quality?
a. multicriteria decision analysis
what data representation tools and techniques are relevant for 8.2 manage quality?
a. affinity diagrams
b. cause and effect diagrams
c. flowcharts
d. histograms
e. matrix diagrams
f. scatter diagrams
what are affinity diagrams?
they organize potential causes of defects into groups showing areas that should be focused on the most
what are cause and effect diagrams?
- fishbone diagrams, why-why diagrams or Ishikawa diagrams
- breaks down causes into discrete branches
what are matrix diagrams?
shows the strength of relationships among factors, causes and objectives that exist between rows and columns
what are scatter diagrams?
shows the relationship between 2 variables
what is design for X?
- a set of technical guidelines that may be applied during the design of a product for the optimization of a specific aspect
- DfX –> X can be reliability, deployment, assembly, manufacturing, cost, service, usability, safety, quality etc.
- may result in cost reduction, quality improvement, better performance and customer satisfaction
what are the basic element of problem solving?
- define problem
- identify root cause
- generate possible solutions
- choose best solution
- implement solution
- verifying solution effectiveness
8.2 manage quality - outputs
- quality reports
- test and evaluation documents
- change requests
- project management plan updates 4)
- project document updates (3)
what project management plan update outputs are relevant for 8.2 manage quality?
a. quality management plan
b. scope baseline
c. schedule baseline
d. cost baseline
what project document update outputs are relevant for 8.2 manage quality?
a. issue log
b. lessons learned register
c. risk register
what are quality reports?
- all quality management issues escalated by team
- recommendations for process, project and product improvements
- corrective action recommendations
- summary of findings from Control Quality process
- can be used by other processes and departments to take corrective actions in order to achieve the project quality expectations
what are test and evaluation documents?
- inputs to control quality process
- used to evaluate the achievement of the quality objectives
- may include checklists and detailed requirements traceability matrices
