8.2 Manage Quality (Project Quality MGMT)

Question 1

what is 8.2 manage quality?

Answer 1

• translating the quality management plan into executable quality activities that incorporate the organization’s quality policies into the project
• uses data and results from control quality to reflect the overall quality state of the project to the stakeholders

Question 2

what is the key benefit to 8.2 manage quality?

Answer 2

increases the probability of meeting the quality objectives as well as identifying ineffective processes and causes of poor quality

Question 3

8.2 manage quality - inputs

Answer 3

1. project management plan (1)
2. project documents (4)
3. organizational process assets

Question 4

what project management plan inputs are relevant for 8.2 manage quality?

Answer 4

a. quality management plan

Question 5

what project document inputs are relevant for 8.2 manage quality?

Answer 5

a. lessons learned register
b. quality control measurements
c. quality metrics
d. risk reports

Question 6

8.2 manage quality - tools and techniques

Answer 6

1. data gathering (1)
2. data analysis (4)
3. decision making (1)
4. data representation 6)
5. audits
6. design for X
7. problem solving
8. quality improvement methods

Question 7

what data gathering tools and techniques are relevant for 8.2 manage quality?

Answer 7

a. checklists

Question 8

what data analysis tools and techniques are relevant for 8.2 manage quality?

Answer 8

a. alternative analysis
b. document analysis
c. process analysis
d. root cause analysis

Question 9

what decision making tools and techniques are relevant for 8.2 manage quality?

Answer 9

a. multicriteria decision analysis

Question 10

what data representation tools and techniques are relevant for 8.2 manage quality?

Answer 10

a. affinity diagrams
b. cause and effect diagrams
c. flowcharts
d. histograms
e. matrix diagrams
f. scatter diagrams

Question 11

what are affinity diagrams?

Answer 11

they organize potential causes of defects into groups showing areas that should be focused on the most

Question 12

what are cause and effect diagrams?

Answer 12

• fishbone diagrams, why-why diagrams or Ishikawa diagrams

- breaks down causes into discrete branches

Question 13

what are matrix diagrams?

Answer 13

shows the strength of relationships among factors, causes and objectives that exist between rows and columns

Question 14

what are scatter diagrams?

Answer 14

shows the relationship between 2 variables

Question 15

what is design for X?

Answer 15

• a set of technical guidelines that may be applied during the design of a product for the optimization of a specific aspect
• DfX –> X can be reliability, deployment, assembly, manufacturing, cost, service, usability, safety, quality etc.
• may result in cost reduction, quality improvement, better performance and customer satisfaction

Question 16

what are the basic element of problem solving?

Answer 16

1. define problem
2. identify root cause
3. generate possible solutions
4. choose best solution
5. implement solution
6. verifying solution effectiveness

Question 17

8.2 manage quality - outputs

Answer 17

1. quality reports
2. test and evaluation documents
3. change requests
4. project management plan updates 4)
5. project document updates (3)

Question 18

what project management plan update outputs are relevant for 8.2 manage quality?

Answer 18

a. quality management plan
b. scope baseline
c. schedule baseline
d. cost baseline

Question 19

what project document update outputs are relevant for 8.2 manage quality?

Answer 19

a. issue log
b. lessons learned register
c. risk register

Question 20

what are quality reports?

Answer 20

• all quality management issues escalated by team
• recommendations for process, project and product improvements
• corrective action recommendations
• summary of findings from Control Quality process
• can be used by other processes and departments to take corrective actions in order to achieve the project quality expectations

Question 21

what are test and evaluation documents?

Answer 21

• inputs to control quality process
• used to evaluate the achievement of the quality objectives
• may include checklists and detailed requirements traceability matrices